Julie Batt

Experienced Service Coordinator and Operations Administrator with a strong background across mining, industrial services, infrastructure, maintenance, shutdowns and service environments. Skilled in end-to-end business support across workforce coordination, HR administration, payroll, compliance, procurement, client service, contract administration, document control and operational administration. Recognised for building trusted internal and external relationships, managing competing priorities, supporting site-based teams, maintaining accurate documentation, and ensuring operational readiness across Queensland, New South Wales and Northern Territory service operations.

Queensland & Northern Territory Service Coordinator at Sandvik Rock Processing (2019-10 – 2025-11)

• Coordinated planned shutdowns, emergency breakdowns, rostered service work, and ad-hoc operational support across multiple customer sites and projects, supporting an initial Queensland workforce of 14 permanent employees and 24 contractors.
• Managed rosters, travel, accommodation, mobilisation requirements, and site access documentation for local and interstate employees, drawing on New South Wales and Northern Territory personnel when required for major shutdowns or overlapping shutdown schedules.
• Acted as first point of contact for shutdown scheduling, customer enquiries, emergency breakdowns, and service-related feedback.
• Supported warehouse and service operations for a 12-month period, maintaining continuity until a dedicated lead was appointed.
• Provided HR administration support to divisional managers, including onboarding, inductions, training records, employee documentation, and sensitive personnel matters.
• Maintained compliance for personnel, tooling, vehicles, equipment, customer portals, and site documentation.
• Attended major site shutdowns to support documentation control, hazard reporting, daily meetings, parts coordination, and corrective action tracking.
• Represented the business in contract meetings and client reviews, ensuring completion of all action items, compliance reports and documentation accurately and on time.
• Managed administrative processes including quotations, invoicing, purchase orders, training records, compliance logs, document control and timesheet entry for all QLD personnel and resources assigned to shutdowns, including interstate employees and contractors.
• Ensured accurate timesheet capture and authorisation for payment and customer invoicing, supporting payroll accuracy, cost recovery and financial administration for shutdown and service work.
• Prepared accurate quotations and invoices to support service delivery, customer communication, and financial administration.

Queensland Service Support Administrator / Logistics at Sandvik Rock Processing (2014-03 – 2019-10)

Payroll Officer / Service Department Administrator at SMW Servicing, Maintenance & Welding (2012-01 – 2014-12)

• Managed service bookings, equipment servicing, calibration scheduling, and customer records to support efficient service department operations.
• Maintained compliance records for service requirements and Navman system information.
• Coordinated stock and parts ordering, vendor maintenance, payroll processing, invoicing, and general service administration.
• Created and implemented brake testing books to improve service documentation and workflow control.
• Supported daily service department workflow, ensuring accurate records, timely invoicing, and payroll administration.

Office Manager / SITS Trainer / Internal Auditor / QA Representative / HR, Accounts & Safety Administrator at Lend Lease Infrastructure Services / Conneq Infrastructure Services / Bilfinger Berger Services / Clough Engineering & Maintenance / MPA Energy Services Pty Ltd (2003-01 – 2012-12)

• Managed accounts payable and receivable, payroll, HR administration, subcontractor compliance, and health, safety and environment documentation.
• Coordinated employee and subcontractor training, quotations, invoices, audit reporting, and project administration.
• Conducted internal auditing, KPI monitoring, incident reporting, and safety administration to support compliance and continuous improvement.
• Organised travel, accommodation, visas, petty cash reconciliation, meeting minutes, and general office administration.
• Supported quality assurance, training, HR, accounts, and safety functions across complex infrastructure and maintenance environments.

Double Diploma in Business Administration and Management

Certificate IV in Human Resources

Certificate IV in Frontline Management

Certificate in Negotiation

Certificate in Management Systems Auditing