Kathleen James

Experienced Corrections Officer with more than three years in a highly regulated operational environment, supported by extensive experience in customer service, administration, supervision and business operations. Brings strong transferable capability in procedural compliance, risk identification, incident response, accurate documentation, complaint and dispute resolution, de-escalation and professional engagement with people in challenging circumstances. Seeking to apply these strengths in a Community Compliance Officer role, with a strong commitment to learning and applying local government legislation, regulations, policies and procedures.

Corrections Officer - Corrections Victoria

(2023-05)

• Apply legislation, policies, procedures and operational requirements consistently within a structured, highly regulated environment where safety, accountability and defensible decision-making are essential.
• Identify risks, emerging issues and potential non-compliance, assess situations and escalate or respond through appropriate operational channels.
• Manage difficult and sensitive interactions using calm communication, clear boundaries, sound judgement and de-escalation techniques.
• Prepare accurate operational records and incident documentation, maintaining confidentiality, integrity and attention to detail.
• Respond to changing priorities and incidents while remaining organised, professional and focused on safe and appropriate outcomes.
• Work collaboratively with colleagues and stakeholders, communicating requirements clearly and contributing to safe, orderly and compliant operations.

Personal Assistant / Customer Service - The Original Mustang Shop - Mornington VIC

(2015-01 - 2023-12)

Duty Manager / Cleaner - Bay Motel - Safety Beach VIC

(2014-01 - 2014-12)

Owner Operator - Red Dot Home Cleaning Pty Ltd

(2005-01 - 2009-12)

Owner Operator – Part Time - K & D Designs Craft

(2003-01 - 2004-06)

Secretary - SmithKline Beecham Pharmaceuticals - Dandenong

(1996-07 - 1997-09)

Sales Executive Support / Customer Service Supervisor - Telstra Corporation - Mulgrave

(1993-03 - 1996-06)

Earlier career experience includes extensive customer service and complaint resolution, stakeholder liaison, administration, confidential records, telephone and face-to-face enquiries, staff supervision, recruitment, training and mentoring, and responsibility for day-to-day business operations.

Certificate IV - Pathology (2012 - 2012)

Certificate III - Pathology (2012 - 2012)