Komal Thange

Group Manager Learning & Performance with 14+ years of experience in Learning & Development (L&D), Sales Enablement, and Organizational Effectiveness. Managed end-to-end performance improvement for 500+ employees across Sales and Customer Support at Info Edge India Ltd. Conducted structured Root Cause Analysis (RCA) and process gap identification, documented findings presented to Business Heads and senior leadership during sales reviews, driving organizational corrections.

Partnered with HR, Product, and Technology teams to build AI-powered solutions: IVR voice bot for lead qualification, customer-facing app chatbot, and AI voice analytics tool.

Owned Leadership

Development workshops, new product launch training, and KPI-linked R&R strategy. Led Trainers and Quality Analysts simultaneously.

Lean Six Sigma Green

Belt.

Group Manager Learning at Info Edge India Ltd (2020-04 – 2024-12)

• Owned end-to-end people performance agenda across Sales and Customer Support — from diagnosing gaps to designing solutions to measuring business impact.
• Conducted structured Root Cause Analysis (RCA) and process gap identification sessions — documented findings and presented directly to Business Heads and senior leadership during sales review meetings, driving process corrections at the organizational level.
• Led compliance audit function — identified process errors, performed RCA, and translated findings into targeted interventions; AI voice analytics tool built on this framework reduced audit effort by 20%.
• Led a team of Trainers and Quality Analysts together — uniquely combining capability building and performance accountability in one function.
• Partnered with Product & Tech to contribute to three AI initiatives: (1) Defined conversation flow and scripts for an AI-powered IVR voice bot for sales lead qualification; (2) Conducted UAT and led team training for a customer-facing AI chatbot deployed on the app; (3) Contributed to AI voice analytics tool that reduced compliance audit effort by 20%.
• Designed competency-based learning paths aligned to role expectations and business KPIs across both sales and support functions.
• Owned end-to-end leadership workshop program for sales teams — designed curriculum, facilitated sessions personally, and measured post-workshop impact on team effectiveness.
• Led complete new product launch training cycle — partnered with Product team from briefing stage, designed all content and materials, trained sales teams before launch, and measured sales readiness and effectiveness post-launch.
• Built and executed organization-wide R&R strategy linked to performance data and KPIs — improving engagement and retention across customer-facing teams.
• Spearheaded national learning programs across 8 core sales and service processes, improving workforce productivity by 30%.

Manager Learning LMS Implementation at Info Edge India Ltd (2018-04 – 2020-03)

• Led LMS implementation from scratch — defined governance, learning journeys, and compliance tracking across sales and support functions.
• Conducted structured Training Needs Analysis across departments to identify performance gaps and prioritize capability investments.
• Reduced onboarding turnaround time by 15% through process automation and microlearning formats.
• Designed blended digital learning programs improving accessibility and scalability across distributed teams.
• Facilitated behavioral, leadership, and stakeholder management workshops across functions.

Deputy Manager — Sales Training at Info Edge India Ltd (2017-04 – 2018-03)

• Led new hire sales onboarding end-to-end, increasing sales productivity of new joiners by 25% within 90 days.
• Standardized content delivery across regional teams using centralized curriculum, ensuring consistency in sales readiness.

Assistant Manager — Call Quality & Coaching at Info Edge India Ltd (2015-04 – 2017-03)

• Improved average call quality score by 30% through structured coaching, call calibration, and individual development plans.
• Established structured coaching model with IDPs — adopted as the standard coaching framework across the sales and support org.

Executive to Associate Assistant Manager — Sales & Quality at Info Edge India Ltd (2010-09 – 2015-03)

• Started as Sales Executive — exceeded revenue targets by 15% YoY, bringing authentic frontline experience to all future performance and enablement work.
• Pioneered quality audit templates that evolved into the company's national standard across all customer-facing verticals.

PG Diploma in Pharma Business Management – MET Institute, Bandra (2009-09 – 2010-06)

Bachelor of Science in Chemistry – Mumbai University (2006-09 – 2009-06)