Kris

Motivated and adaptable professional with extensive experience across business ownership, customer service, automotive technology, operations management, and technical problem-solving. Now transitioning into Information Technology and Government sector roles in Australia. Demonstrated ability to manage businesses, lead teams, implement digital systems, solve operational and technical issues, and communicate effectively with clients, staff, and stakeholders.

Bring a strong combination of technical aptitude, practical troubleshooting skills, customer-focused service, and entrepreneurial leadership developed through multiple industries including automotive, construction, e-commerce, hospitality, and technology startups. Experienced in CRM systems, POS systems, cloud-based business tools, digital communications, inventory systems, customer engagement platforms, and general IT support functions. Currently expanding technical capabilities through professional IT certifications and self-directed learning in networking, cloud computing, cybersecurity, and technical support.

Strong multicultural communication skills with fluency in English and Greek, excellent interpersonal abilities, and proven resilience through successful migration, business ownership, and career development in Australia.

Director / Owner at MYLK BAR MITCHAM (2023-01 – 2025-01)

Owned and managed a hospitality and café business responsible for customer service operations, staff leadership, supplier coordination, digital systems management, and day-to-day business administration.

• Managed daily operations including staffing, scheduling, supplier management, inventory control, and customer service delivery.
• Implemented and managed POS systems and digital ordering platforms to streamline transactions and improve operational efficiency.
• Trained staff in customer service procedures, digital systems, workplace processes, and technology adoption.
• Managed online ordering systems, customer engagement platforms, and digital communication channels.
• Oversaw social media marketing campaigns and online business presence to improve customer engagement and business visibility.
• Handled business administration including invoicing, reporting, budgeting, and supplier coordination.
• Developed strong conflict resolution and problem-solving capabilities in a fast-paced customer-facing environment.
• Maintained high standards of workplace organisation, compliance, and customer satisfaction.

Director / Owner at PETROS AND SON PAINTING & MAINTENANCE SERVICES (2020-01 – 2025-01)

Founded and operated a successful construction and maintenance business providing residential and commercial painting and maintenance services.

• Managed all aspects of business operations including client engagement, quoting, scheduling, invoicing, and project coordination.
• Utilised CRM software and digital systems to manage customer relationships, appointments, communications, and workflow.
• Prepared professional digital quotes, invoices, reports, and project documentation with high attention to detail.
• Coordinated multiple projects simultaneously while maintaining deadlines and customer expectations.
• Resolved operational and technical issues relating to business software, communication tools, and scheduling systems.
• Built and maintained long-term client relationships through professional communication and reliable service delivery.
• Managed procurement, supplier relationships, budgeting, and operational planning.
• Developed strong organisational, leadership, and administrative capabilities transferable to government and IT environments.

Founder / Co-Owner at TAP & CHARGE (2022-01 – 2023-01)

Co-founded a technology-focused business specialising in mobile phone charging solutions and customer convenience technology.

• Assisted in development and implementation of mobile charging business operations.
• Participated in technology setup, troubleshooting, testing, and customer support.
• Worked collaboratively on business strategy, customer engagement, and operational processes.
• Developed practical understanding of technology deployment and customer-focused tech services.
• Assisted with marketing, administration, and business development activities.

Founder / Co-Owner at PEERLESS ARMY (2021-01 – 2022-01)

Launched and operated an e-commerce business focused on online sales, customer engagement, and digital marketing.

• Built and managed e-commerce operations including online customer support and order management.
• Implemented CRM systems, digital marketing tools, and customer communication platforms.
• Managed online product listings, analytics, and customer engagement reporting.
• Utilised social media marketing and email marketing tools to drive customer engagement.
• Developed practical experience in online business systems, digital operations, and customer data management.

Silo Builder / Production Worker at KOTZUR (2019-01 – 2020-01)

Worked within manufacturing and production operations contributing to silo construction and industrial projects.

• Assisted in assembly and construction of industrial storage systems and silos.
• Worked effectively within team-based industrial environments following workplace procedures and safety standards.
• Demonstrated reliability, adaptability, and strong work ethic in physically demanding environments.
• Maintained compliance with workplace health and safety requirements.
• Relocated to regional Australia to support long-term citizenship and settlement goals.

Automotive Technician at BRIGHTON MAZDA (2017-01 – 2019-01)

Worked as a qualified automotive technician diagnosing and repairing vehicles while using dealership software systems and technical diagnostic tools.

• Diagnosed mechanical and technical vehicle issues using specialised diagnostic equipment and software systems.
• Maintained accurate service records and technical documentation using digital dealership systems.
• Explained technical information and repair processes clearly to customers and team members.
• Collaborated with workshop staff to improve workflow efficiency and service delivery.
• Applied strong analytical and troubleshooting skills to identify and resolve technical faults.
• Demonstrated high attention to detail and compliance with safety and quality standards.

Automotive Technician at EUROPEI MOTORI (2016-01 – 2017-01)

Worked on luxury and European vehicles performing diagnostics, maintenance, servicing, and repairs.

• Conducted servicing, diagnostics, and repairs on European luxury vehicles.
• Utilised technical systems, diagnostic tools, and repair software.
• Maintained workshop documentation and service reporting.
• Developed advanced troubleshooting and problem-solving capabilities.
• Worked within high-performance workshop environments requiring precision and quality workmanship.

Apprentice Automotive Technician at MS ENGINE RECONDITIONS (2014-01 – 2016-01)

Completed automotive apprenticeship while studying Diploma of Automotive Technology.

• Assisted with engine reconditioning, diagnostics, servicing, and mechanical repairs.
• Learned technical troubleshooting and workshop systems.
• Developed practical understanding of mechanical systems and technical problem-solving.
• Worked collaboratively within workshop teams while completing formal studies.

Waiter / Hospitality Staff at MYTHOS BAR (2015-01 – 2015-01)

• Delivered customer service within fast-paced hospitality environments.
• Managed customer orders and cash handling responsibilities.
• Demonstrated strong communication and interpersonal skills.

Cleaner at MYER (2014-01 – 2014-01)

• Maintained professional cleaning standards within commercial retail environments.
• Demonstrated reliability, time management, and attention to detail.
• Worked independently and within team environments.

Assistant Driver – Wholesale Fruit & Grocery Distribution at SFIKAS WHOLESALE (2008-01 – 2010-01)

• Assisted with wholesale grocery and produce deliveries.
• Supported logistics, loading, unloading, and customer deliveries.
• Developed early teamwork, responsibility, and customer service skills.

Diploma in Automotive Technology – Kangan Institute (2016-01)

Certificate of Upper Secondary Education in Information Technology Stream – EPAL KOS (2012-01)