Lewis Hambleton

Adaptable professional with 8 years of IT support experience (2016-2025), progressing from service desk support into project deployment. Experienced across complex multi-client environments, SLA/KPI-driven support, supplier coordination and technology rollouts across 200+ customer environments. Australian experience adds practical labouring in an engineering facility relocation, 3.5-tonne truck driving, manual handling, loading/unloading and delivery work.

Targeting FIFO roles across site IT/technology, project support, stores/logistics, driving and utility operations.

IT Support / Project Team Member at Key Computers Ltd (2022-01 – 2025-12)

• Progressed from IT support into the Project Team, taking on broader deployment and implementation work.
• Rolled out Liongard and antivirus/security systems across 200+ customer environments.
• Provided in-depth technical support and troubleshooting across varied client systems and environments.
• Managed competing priorities and technical changes while maintaining service continuity for customers.

Service Desk Analyst at Agilisys (2019-09 – 2022-12)

• Delivered first- and second-line support for major public-sector clients, including environments supporting 1,500-6,000+ users.
• Worked to SLA/KPI targets, handled escalations and complaints, and supported VIP and senior users.
• Used Active Directory, Azure AD, Microsoft 365, Exchange/Exchange Online and endpoint security tools.
• Trained new staff, maintained knowledge guides, produced performance reports and covered desk-management duties when required.
• Coordinated procurement of 750+ items of IT equipment and worked with third-party suppliers on support and warranty issues.

Earlier IT & Technical Roles at ANS / Central Networks Ltd / Vodafone Business (2016-01 – 2019-12)

• Built professional experience across service desk, remote technical support, systems monitoring and business customer support.
• Triaged incidents, provided remote guidance, liaised with third parties and worked to service and performance targets.

Labourer at Sulzer (2026-08-24 – 2026-08-28)

• Supporting the relocation of an engineering facility to a new unit, including packing tools, parts and materials for transport.
• Securing equipment and materials to pallets with strapping, cleaning work areas, and unpacking and organising items at the new facility.

Driver & Mover at Spatial Property Design (2026-02 – 2026-04)

• Drove 3.5-tonne manual trucks across Sydney, loading, unloading and safely transporting furniture, artwork, rugs and styling stock.
• Completed physically demanding installations and removals while working efficiently as part of a team.

Delivery Driver / Jockey at Mastec (2026-06 – 2026-06)

• Drove 3.5-tonne flatbed trucks, loaded/unloaded bins, completed scheduled routes and accurately recorded completed jobs.
• Worked with minimal supervision while following safe work practices.

Outbound Sales at Clever Contacts (2026-07 – 2026-07)

• Worked in a high-volume KPI environment and personally raised more than $100,000 through Australian charity fundraising campaigns.

Delivery Driver at Uber Eats (2026-01 – Present)

• Manage independent, time-sensitive deliveries, route planning and customer service.

Extended Diploma in IT (QCF) in IT

Diploma in Professional Competence for IT & Telecoms in IT & Telecoms