Madel Santos

With 1 year work experience in the hospitality industry, housekeeping and reception in the Philippines. With 2 years work experience as a janitress/cleaner in a welding company in Sweden. With 4 years working experience in Singapore and Philippines (admin and retail/sales).

With 8 years hands-on experience in the laundry operation business. Proven background combining basic accounting, administrative support, front-desk operations, and professional customer service. Demonstrated ability to meet strict deadlines and high-performance goals within fast-paced, demanding work environments.

Adept at liaising with diverse stakeholders, including various levels of management, international affiliates, suppliers, and clients. Highly proactive and organized professional capable of working independently with minimal supervision to deliver results. Detail-oriented multitasker known for acting quickly and decisively to resolve administrative problems or handle difficult client situations.

Sales Representative - Carla Furnishers Pty Ltd - Alice Springs NT

(2026-03 - 2026-04)

• Greet and assist customers, cashiering, suggest and recommend products to customers.
• Assist calls from customers regarding their inquiries.
• Housekeeping. Cleaning all areas including toilet, pantries, shop (vacuum, sweep, mop, collect rubbish, dusting, wash dishes).

Business Owner - Laundry Shop - Philippines

(2017-06 - 2025-08)

Directed all daily functions of a family-owned laundry business, overseeing quality control, inventory purchasing, and equipment maintenance to ensure consistent service delivery. Supervised and mentored staff members, fostering a productive work environment through clear communication, scheduling, and hands-on training in garment care and safety protocols. Built and sustained a loyal local customer base by providing personalized service, resolving inquiries face-to-face, and managing specialized laundry requests with high attention to detail.

Streamlined the "wash-dry-fold-press" process and intake system to improve turnaround times, ensuring all customer orders were tracked accurately from drop-off to collection.

Admin/Executive Asst. - Forhealth Incorporated Philippines - Philippines

(2015-05 - 2018-02)

Provided high-level support to the President/CEO by reviewing sensitive documents, managing complex calendars, and coordinating domestic and international travel and hotel logistics. Managed the end-to-end processing of government applications and renewals, ensuring compliance with government agencies and local municipal offices. Handled essential financial tasks including petty cash management, expense reporting, bank deposits, and basic accounting to ensure fiscal accuracy.

Oversaw daily operations by managing inventory, purchasing office and pantry supplies, and coordinating meals and logistics for Board and Management Committee (Mancom) meetings. Facilitated professional communications by drafting reports and bidding documents, while managing all incoming/outgoing correspondence and front-desk visitor relations.

Housekeeping / Reception - Jack Pension House/Inn - Philippines

(2014-04 - 2015-04)

• Maintaining cleanliness, housekeeping, laundry, supplies and reception duties.
• Vacuum, sweep, mop, collect rubbish, laundry, prepare rooms

Admin/Accts Executive - Leading Marine Pte Ltd - Singapore

(2011-10 - 2014-03)

Managed full-cycle AR/AP, payroll, and GST compliance using the OCI Accounting System while optimizing cash flow through proactive debt recovery and client liaison. Oversaw high-level administrative support for the Director, including the end-to-end management of foreign worker documentation and regulatory reporting for IRAS.

Shop Sales Executive/Customer Service Associate - Giordano Originals Pte Ltd - Singapore

(2011-05 - 2011-09)

• Greet and assist customers, stock take, cashiering, suggest and recommend products to customers.
• Assist calls from customers regarding their inquiries.
• Received and replenished stock, stock out, bank-in cash.

Admin Coordinator - MNA Consultants Pte Ltd - Singapore

(2009-12 - 2011-03)

• Knowledgeable in the entire hiring lifecycle process including candidate selection, documentation, onboarding and deployment.
• Administrative functions, government regulatory compliance, reporting and other adhoc duties.

Janitress/Cleaner - MSS AB - Gallivare Sweden

(2007-11 - 2009-11)

• Maintain cleanliness in the workshop, office, sauna, toilet, kitchen, pantry, vehicles.
• Mop, vacuum, sweep, dust, collect rubbish

Assistant/Secretary/Retail Sales - AVON International Inc. - Philippines

(1999-01 - 2006-10)

Acts as primary backup for the Franchise Manager, this role drives revenue and brand loyalty through strategic marketing and telemarketing, suggestive selling, manages the end-to-end dealer lifecycle from recruitment and credit vetting to motivational coaching, and oversees the entire logistics and financial chain while serving as the frontline lead for customer service and event management.

Bachelor of Science - Commerce - University of San Jose Recoletos