HCL Consulting Australia - Senior Technical Business Analyst/Functional Consultant
Perth Australia • 08/2018 - 09/2023
- Responsible for the analysis and resolution of BAU complex productions related to SAP Billing (ISU, SD, CRM), Financials (FICA. FICO), work management system (WMS, MM, PM), Reporting (BW & BI) day to day issues.
- Facilitated issue resolution during UAT testing phases by coordinating efforts between developers and endusers.
- Cultivated strong stakeholder relationships through effective communication, fostering collaboration and alignment on project goals.
- Improved project efficiency by streamlining communication between technical and business teams.
- Oversaw system integrations with third-party applications, optimizing data flow between platforms for enhanced efficiency.
- Managed vendor relationships to ensure timely delivery of high-quality products and services at competitive prices.
- Worked with key internal partners to distill complex concepts into pragmatic and simplified solutions.
Synergy Electricity Retailer - Senior Business Analyst/Functional Consultant
Perth, Australia • 09/2018 - 03/2023
- Responsible for the analysis and resolution of BAU complex problems & new project business analysis.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Created data models to support decision-making processes.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
- Mentored junior analysts on best practices for business analysis techniques, fostering professional growth within the team.
- Designed and developed data pipelines to acquire, clean and process data.
Origin Energy - Senior Business Analyst
Melbourne, Australia • 07/2017 - 08/2018
- Responsible for solution design for archiving records and interval meter read growth.
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
- Achieved successful system deployments by coordinating cross-functional teams throughout all stages of development.
- Conducted comprehensive testing processes for quality assurance, minimizing post-deployment issues and improving end-user satisfaction.
- Identified opportunities for cost savings, conducting thorough financial analyses of proposed projects.
- Utilized change management techniques to provide smooth transitions during new hardware and software introductions.
- Improved business process efficiency by analyzing and optimizing existing systems.
United Energy/Jemena - Senior Business Systems Analyst/Solution Designer
Victoria, Australia • 01/2009 - 08/2017
- Responsible for interval metering, billing & finance system implementation project in SAP ERP.
- Achieved successful system deployments by coordinating cross-functional teams throughout all stages of development.
- Conducted comprehensive testing processes for quality assurance, minimizing post-deployment issues and improving end-user satisfaction.
- Performed risk assessments on potential projects to determine feasibility and viability before moving forward with implementation plans.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Developed and maintained data warehouses and data marts to support business operations.
AGL Energy - Senior Business System Analyst
Victoria, Australia • 10/2004 - 12/2008
- Responsible for solution design, business analysis, and performance improvement.
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Achieved successful system deployments by coordinating cross-functional teams throughout all stages of development.
- Conducted comprehensive testing processes for quality assurance, minimizing post-deployment issues and improving end-user satisfaction.
- Evaluated vendor proposals for new software implementations, selecting solutions that aligned with company objectives and budgetary limitations.
Entergy Retail/Distribution - Senior Business Analyst/Functional Consultant
New Orleans, USA • 09/2002 - 09/2004
- Senior business analyst for SAP Financial (FICA & FICO) & meter to cash (ISU, CRM, SD) implementation.
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Streamlined workflow for better productivity with the implementation of new software solutions.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Ensured adherence to regulatory requirements by staying abreast of industry standards and best practices.
- Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
Energy Australia - Senior System Analyst
Sydney, Australia • 10/2000 - 08/2002
- Responsible for solution design, business analysis, and support of finance system.
- Created all troubleshooting documentation and distributed it to team members and key stakeholders.
- Collaborated with cross-functional teams to develop and implement effective IT solutions for business needs.
- Evaluated emerging technologies and recommended strategic upgrades for increased productivity.
- Reduced downtime for critical business applications by proactively identifying and resolving system issues.
- Identified areas that could be improved through specific processes and addition of new software.
IBM Australia - Senior Business analyst/System Consultant
Melbourne, Australia • 12/1995 - 09/2000
- Senior business analyst for SAP R/3 ERP system implementation.
- Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
- Improved project efficiency by analyzing business processes and identifying areas for improvement.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Utilized data visualization techniques to present and explain complex data sets.
- Collaborated with stakeholders to identify business needs and data sources.
- Created data models to support decision-making processes.
State Electricity Commission of Victoria (SECV) - System Analyst
Victoria, Australia • 01/1989 - 11/1995
- Customer finance system analyst for SECV.
- Enhanced user experience through the implementation of interface updates and usability improvements.
- Provided technical support for end-users, resolving issues promptly and effectively.
- Collaborated with cross-functional teams to develop system solutions tailored to business needs.
- Enhanced collaboration between IT teams by standardizing communication protocols around system requirements, project progress updates, and change management processes.
Assessed business requirements to create focused solutions
