Technical Trainer | Business Analyst
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Technical Trainer, Knowledge Management Specialist and Business Analyst with strong experience across superannuation, insurance and operations. I specialise in simplifying complex processes, improving documentation, uplifting capability and supporting business readiness. Skilled in stakeholder engagement, compliance, SLA governance, incident management and process improvement. Known for clear communication, analytical thinking and delivering practical, people‑focused solutions.
Experienced Technical Trainer, Business Analyst and Capability/Knowledge Specialist working across superannuation, insurance and complex operational environments. Translate complexity into clarity by designing processes, documentation, training and governance frameworks that uplift capability, reduce risk and enable consistent, scalable delivery. Support major transformation and technology‑enabled change initiatives, partnering with cross‑functional teams across product, operations, IT, risk, compliance and customer functions.
Strengths include process mapping, operating model design, stakeholder engagement, continuous improvement and producing clear, practical artefacts that support decision‑making and execution. Take a people‑centered, collaborative approach, improving onboarding, strengthening team capability and embedding new ways of working across diverse teams.
ASFA RG146, Cert4TAE
