Matilda Morrison
Operations & Project Professional | Leadership | Stakeholder Engagement
Talent
CanberraMember since July 20, 2026
CommunicationEmail correspondencePhone callsInternal communicationsTime ManagementOrganizationData entryCultural CompetencyCultural AwarenessDiversity and Discrimination awarenessLeadershipTeam ManagementProblem solvingMicrosoft OfficeTeamworkExternal Stakeholder RelationsAdaptabilityStakeholder EngagementInbox & Triage ManagementCustomer ServiceTeam CoordinationOperations ManagementWorkplace Compliance
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CommunicationEmail correspondencePhone callsInternal communicationsTime Management
About
Results-driven professional with experience spanning fast-paced operations management and government project coordination. Skilled in team leadership, stakeholder communication, and process execution. Committed to delivering high-quality outcomes in dynamic environments.
Experience
Manager - McDonald's - Tuggeranong
(2020-01 - 2024-12)
- Led shift operations at a high-volume location, overseeing staff scheduling, performance, and daily workflow
- Motivated and coached team members to consistently meet operational targets in a fast-paced environment
- Resolved customer concerns promptly, maintaining high satisfaction standards across all service interactions
Project Officer - Australian Research Council - Woden
(2024-01)
- Managed three concurrent inboxes, triaging and resolving enquiries from internal teams and external stakeholders with accuracy
- Handled hotline calls, providing first-line assistance and routing complex matters to appropriate teams efficiently
- Supported team operations by applying workplace regulations including employment, health & safety, and equal opportunity standards
Education
Year 12 Certificate - Erindale College (2023-12)
Certificate III in Business - Business
Certificate III in Retail - Retail
Skills
Operations & Project ProfessionalLeadershipStakeholder Engagement
