Matilda Morrison

Results-driven professional with experience spanning fast-paced operations management and government project coordination. Skilled in team leadership, stakeholder communication, and process execution. Committed to delivering high-quality outcomes in dynamic environments.

Manager - McDonald's - Tuggeranong

(2020-01 - 2024-12)

• Led shift operations at a high-volume location, overseeing staff scheduling, performance, and daily workflow
• Motivated and coached team members to consistently meet operational targets in a fast-paced environment
• Resolved customer concerns promptly, maintaining high satisfaction standards across all service interactions

Project Officer - Australian Research Council - Woden

(2024-01)

• Managed three concurrent inboxes, triaging and resolving enquiries from internal teams and external stakeholders with accuracy
• Handled hotline calls, providing first-line assistance and routing complex matters to appropriate teams efficiently
• Supported team operations by applying workplace regulations including employment, health & safety, and equal opportunity standards

Year 12 Certificate - Erindale College (2023-12)

Certificate III in Business - Business

Certificate III in Retail - Retail