Senior Product Owner / Senior Program Manager at Commonwealth Bank of Australia (2022-09 – Present)
Owns strategy, roadmap, and execution for cloud, streaming, analytics, and AI-enabled platform capabilities within the Chief Data & Analytics Office, partnering with engineering, architecture, risk, security, and business teams in a regulated banking environment.
- Defined product direction and execution roadmap for enterprise data and analytics platforms.
- Led an AI-powered modernization of data products from legacy Teradata to AWS, aligning stakeholders throughout the transition.
- Ideation to GA – led delivery of real-time AI/ML data modelling and decisioning analytics using Kafka, Flink, H2O.AI, AWS, and Snowflake across fraud, collections, and loyalty use cases.
- Led AI agent-driven observability initiatives to monitor data lineage, metadata, access roles, and value metrics, improving executive portfolio reporting and accountability.
- Delivered an AI chat bot using LLM and RAG to streamline access to knowledge bases, improve operational efficiency, accelerate decision-making, and shorten onboarding.
- Improved agile delivery efficiency through Copilot AI Agent and Jira Rovo AI Agent based workflow automation, reducing manual effort and accelerated planning and story creation.
- Led cross-functional prioritization, big room planning, RAID management, and stakeholder alignment across architecture, security, risk, compliance, vendors, and business teams.
- Oversaw system integrator partners, vendors, and distributed teams, deliverables, milestones, quality, and accountability across concurrent squads and workstreams.
- Recognition: Team Excellence Award for delivery and engineering excellence.
Product Manager / Program Manager at Livn Group (2021-09 – 2022-09)
Led product strategy and execution for a global API-first B2B SaaS platform, combining roadmap ownership, customer and partner enablement, platform scaling, and go-to-market readiness.
- Owned platform vision, roadmap, and delivery across API products, partner integrations, and web experiences.
- Built and scaled a global API-first SaaS platform that integrated 20+ reservation systems and supported 15000+ operators, enabled by AI-driven data wrangling.
- Optimised partner onboarding time by about 40% through a modular integration framework, standardized REST APIs, sandbox capabilities, and integration playbooks.
- Improved product delivery efficiency by about 25% through mentoring DevSecOps uplift, and stronger business & engineering teams collaboration.
- Implemented experimentation-led delivery using feature flags, A/B testing, and rapid rollback approaches to validate value faster and reduce release risk.
- Led vendor evaluation by floating RFIs, reviewing RFP responses for system integrator partners, managing financials, and establishing a 10+ member offshore team from the ground up to support scale and delivery capacity.
- Partnered with business stakeholders and partners to improve throughput, reduce friction, and strengthen adoption outcomes through PI planning, RAID management, and delivery governance.
- Recognition: Go Getter Award for scaling the platform and partner adoption.
Technical Project Manager at Standards Australia (2021-04 – 2021-09)
Delivered digital experience and analytics initiatives that improved customer engagement, reporting capability, and stakeholder visibility across internal and vendor teams.
- Led CX and UX improvements for digital products enhancing user engagement by about 30% through improved accessibility, navigation, content discoverability, and CDN optimizations.
- Envisioned and built automated analytics practice integrating Salesforce CRM, Azure Data Factory, and Power BI, improving reporting cadence by 25% and minimising manual operations.
- Aligned stakeholders, vendors, and technical teams to deliver roadmap outcomes with strong governance, quality control, and business alignment.
Product Delivery Lead at Fujifilm Business Innovation (2019-06 – 2021-04)
Led execution of scalable SaaS communication and auditing products for enterprise clients, balancing roadmap execution, customer outcomes, and operational readiness.
- Developed and launched scalable SaaS communication and auditing products, driving adoption across 12+ enterprise customers with strong delivery governance and customer alignment.
- Established Agile ways of working, leading planning, backlog grooming, and RAID management to improve delivery discipline and execution efficiency by about 25%.
- Recognition: Commendation for stakeholder engagement and delivery excellence.
Engineering Manager at Oracle Corporation (2013-06 – 2019-02)
Senior Technical Associate at Goldman Sachs (2012-06 – 2013-06)
Senior Staff Engineer at Dell EMC (2008-04 – 2012-06)
Software Engineer at Wipro Technologies (2006-09 – 2008-04)
