Michaela S-W

I am someone who thrives on creating warm, professional first and last impressions and delivering premium customer experiences. I am reliable, adaptable and genuinely people-focused with a foundation in member care and reception in busy, high-volume environments. I have refined my payment-handling accuracy, multitasking under pressure, and ability to deliver consistent, friendly service during peak periods.

Member Care Receptionist - Elix'r Health Clubs

Primary point of contact for members and guests in a busy, high-volume front desk environment.

• Welcomed people by name
• Managed appointments and enquiries
• Processed payments and end-of-shift reconciliations
• Worked closely with club managers and team members to ensure every visit felt positive and seamless
• Resolved issues calmly and with urgency
• Maintained confidentiality
• Left members feeling valued

Hospitality roles

Fast-paced hospitality settings where refined payment-handling accuracy, multitasking under pressure, and ability to deliver consistent, friendly service during peak periods.