Michaela S-W
Member Care Receptionist
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About
I am someone who thrives on creating warm, professional first and last impressions and delivering premium customer experiences. I am reliable, adaptable and genuinely people-focused with a foundation in member care and reception in busy, high-volume environments. I have refined my payment-handling accuracy, multitasking under pressure, and ability to deliver consistent, friendly service during peak periods.
Experience
Member Care Receptionist - Elix'r Health Clubs
Primary point of contact for members and guests in a busy, high-volume front desk environment.
- Welcomed people by name
- Managed appointments and enquiries
- Processed payments and end-of-shift reconciliations
- Worked closely with club managers and team members to ensure every visit felt positive and seamless
- Resolved issues calmly and with urgency
- Maintained confidentiality
- Left members feeling valued
Hospitality roles
Fast-paced hospitality settings where refined payment-handling accuracy, multitasking under pressure, and ability to deliver consistent, friendly service during peak periods.
