Operations and Client Relations Lead
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Highly experienced bilingual professional fluent in both English and Spanish, with over 25 years of experience across administration, customer service, payroll, operations support, business development, sales, and client relations. Having lived and worked in Australia, Uruguay, Argentina, and Colombia, I bring strong cultural awareness, excellent communication skills, and the ability to build positive relationships with people from diverse backgrounds.
My professional background includes extensive experience within the building and construction industry, pharmaceutical environments, business operations, and sales management. I have worked closely with clients, suppliers, contractors, and management teams, ensuring operations run efficiently while maintaining a high level of professionalism and customer satisfaction.
Throughout my career, I have travelled for business purposes and have frequently represented companies directly when senior management or business owners were unavailable to travel. Being trusted as the face of the company in these situations has strengthened my leadership, communication, problem-solving, and relationship-management abilities.
I am highly organised, proactive, and solution-focused, with a strong ability to resolve issues quickly and manage multiple responsibilities in fast-paced environments. Known for my outgoing personality, professionalism, adaptability, and strong work ethic, I thrive both independently and within team environments and take pride in delivering excellent service and support in every role I undertake.
Extensive experience within the building industry managing day-to-day operations, coordinating materials and orders remotely, handling payroll, and resolving on-site issues efficiently and professionally. Trusted as the main representative and point of contact for the company, including liaising with clients, suppliers, contractors, and management teams. Strong background in support coordination roles, managing complex situations, communicating with healthcare professionals and doctors, and ensuring clients received appropriate support and services.
Additional experience within medical and pharmaceutical environments, overseeing medical supply orders, administration, and operational support within busy medical centres. Recognised for strong problem-solving abilities, professionalism, communication skills, and the ability to work effectively under pressure in fast-paced environments.
Completed Year 12 Higher School Certificate (HSC) in Australia, complemented by various Diplomas and professional training across Administration, Business Operations, Customer Service, and Workplace Management.
