Mickella Casson

My enthusiastic and approachable personality is evident in my experience as a Job Coach, helping vulnerable people find their feet. I pride myself in maintaining a positive outlook and often dedicate my time to ongoing learning and personal growth. I work excellent in a team environment, and do not shy away from leadership positions. Flexibility, dependability, and a devotion are my core pillars to life.

Job Coach / Employment Consultant at AtWork Australia (2025-01 – Present)

• Achieving KPIs while motivating clients.
• Enriching client's lives through meaningful engagement and strategising to meet employment goals.
• Reverse marketing with employers to build professional relationships and create opportunities for clients to find new employment.
• Empathising with clients' individual circumstances and working with conditions to overcome challenges and obstacles.
• Utilising various SaaS applications to build pathways and measure progress in a secured digital environment.

Customer Service at Natures Farmer Sea (2023-01 – 2025-12)

• Utilised Shopify, subscription portals, and CRM tools
• Managed customer enquiries across phone, email, and social media, ensuring timely, professional support
• Developed wholesale workflows and email templates to improve efficiency and support smoother operations

Assistant Kitchen Manager at Gold Coast Cookies (2022-01 – 2023-12)

• Supervised and controlled daily production processes in a high-volume environment.
• Maintained strict adherence to food safety protocols for storage, handling, and preparation.
• Consistently delivered results under pressure.

Firefighter at NSW Rural Fire Service (2019-01 – 2022-12)

• Excellent teamwork, communication, vigilance, attentiveness, listening Skills and Physical Training

Diploma of Counselling in Counselling – Australian Institute of Professional Counsellors (2023-12)

Diploma of Contemporary Music in Contemporary Music – Southern Cross University (2016-12)

CompTIA A+ (Currently studying)