Naveed Maqbool

Highly organized, logistically minded, and articulate administrative professional with an MBA in Finance and over 10 years of experience encompassing operational management, high-volume calendar scheduling, and corporate relationship management. Proven track record in optimizing team workflows, managing complex multi-party diaries, and handling sensitive, confidential client data under strict compliance frameworks. An empathetic communicator with recent retail experience in Tamworth, eager to leverage premium conflict-resolution skills, system agility, and local support capabilities to drive seamless scheduling workflows as a Booking Coordinator for Acumentis.

Customer Service Team Member at Coles Supermarkets (2025-08 – Present)

• Deliver dynamic, high-volume front-of-house customer service within the local Tamworth community, prioritizing efficient and welcoming engagement.
• Multitask effectively across busy point-of-sale systems, customer appointment/order tracking, and localized admin documentation.
• Resolve diverse public inquiries, schedule changes, and localized logistical challenges with a highly proactive, solution-focused mindset.

Customer Service & Banking Roles at MCB Bank Limited (2021-01 – 2024-12)

Operations Manager at U Microfinance Bank Ltd (2014-01 – 2021-12)

Assistant Operations Manager at FINCA Microfinance Bank Ltd (2014-01 – 2014-12)

Customer Relationship Officer at Bank Alfalah Ltd (2013-01 – 2014-12)

Branch Operations In-Charge at The First Microfinance Bank Ltd (2012-01 – 2013-12)

MBA in Finance – University of South Asia

Level 7 Certificate in Business Management – Association of Business Executives