Phillip Chindamo

Most small businesses pay for AI and use 10% of what it can do. They open the chat window, ask a question, and close the tab. The technology isn’t the problem. The implementation is.

I’m Phillip Chindamo, founder of Aura AI Systems. I help Melbourne small businesses get Claude working inside the tools they already run — connected to QuickBooks, Google Workspace, Microsoft 365, HubSpot, DocuSign, and more — doing the work that’s eating hours from your week.

I’m not a software developer. I’m someone who spent 20 years inside operational businesses at DHL, Stolt-Nielsen, Containerchain, and WiseTech Global, translating complex platforms to the people actually running them. That’s exactly what AI implementation requires — and it’s what most “AI consultants” can’t offer.

A typical engagement takes 2 weeks. You get Claude connected to your tools, workflows built and documented, your team trained, and written SOPs so nothing disappears when I do.

Not sure if it’s right for your business? Book a free 30-minute AI audit call — I’ll tell you honestly whether Claude can help and exactly what I’d build for you. No pitch, no pressure.

📍 Melbourne, Victoria |

Product Specialist — Solutions & Implementation at WiseTech Global (CargoWise) (2023-07 – Present)

Managed end-to-end client success for enterprise accounts across APAC, including VISY Logistics, owning the full customer lifecycle from onboarding through to adoption and retention.

• Drove platform adoption by leading structured discovery workshops, translating complex operational requirements into actionable implementation roadmaps — reducing time-to-value for clients.
• Acted as the bridge between client stakeholders and product teams, translating business requirements into platform solutions across CargoWise modules including rail, EDI, and financial integrations.
• Built trusted relationships with operational and executive stakeholders, facilitating system demonstrations and walkthroughs that accelerated change management outcomes.
• Managed concurrent client engagements across APAC, maintaining SLA compliance and proactively identifying risks before they escalated.
• Supported clients through UAT cycles, ensuring platform outputs aligned with agreed business requirements and reducing post-go-live defects.

Business Relationship Manager at Containerchain (2019-04 – 2023-07)

Served as primary success partner for enterprise clients ACFS Port Logistics and Qube Holdings, owning the relationship, retention, and growth agenda across VBS, TMS, and CDMS platforms.

• Drove product adoption and expansion by identifying client pain points, scoping enhancement requirements, and working with product teams to deliver platform improvements that boosted operational efficiency.
• Developed and presented business cases for new module implementations, securing client commitment through demonstrable ROI — directly contributing to account expansion.
• Led escalation management for enterprise accounts, resolving complex system issues within SLA and maintaining high client satisfaction scores.
• Partnered with operations directors and logistics managers to improve data quality and reporting accuracy, ensuring platform outputs aligned with business requirements.

Key Account Manager at Stolt-Nielsen Limited (2014-04 – 2019-04)

Managed a portfolio of enterprise accounts including Dow AgroSciences, Wilmar International, and Cleanaway, with contracts exceeding $1M and full commercial accountability.

• Conducted executive business reviews, presenting performance data against KPIs and identifying strategic opportunities to deepen client partnerships.
• Led contract negotiation and renewal processes, maintaining and expanding account revenue through consultative commercial engagement.

Operations / Accounts at DHL Global Forwarding (2005 – 2014)

Built foundational expertise across international freight forwarding operations — air, ocean, and road — developing the deep domain knowledge that underpins 20 years of industry credibility. Gained early exposure to enterprise account operations supporting major automotive industry clients, establishing the client-first mindset that has carried through every role since.

Diploma in Logistics, Materials & Supply Chain Management – Victoria University