Apr 2012 – Jan 2023 – Café’ Wani – Guest Services/HR Coordination – Full Time
Customer relations activities viz;
- Ensure that customer needs and desires are met
- Relate with chefs, maintenance, transportation, and security managers
- Order supplies and coordinate services from outside vendors
- Managing reservations, Menus, queries, emails and phone calls.
- Ensure that lobby area is tidy and presentable
- Managing Financial transactions; billings, invoices etc
- Attend to customer complaints and resolve them in a timely manner
- Greet customers as they step into the Café’ facility and manage seating plans
- Human Resources activities viz;
- Manage employees time sheets and rosters
- Advertise, screen, shortlist and interview candidates
- Prepare employment contracts and probation review
- Ensure discipline by employees
- Ensure industrial harmony
- Review labour numbers
- Facilitate performance reviews
Feb 2009 – Mar 2012 – Shoprite Checkers Supermarket – Shop Assistant – Part – Time
- Restocking depleted or low shop items and ensuring that the sales floor is organized according to established guidelines.
- Informing customers of shop promotions to encourage purchases.
Jan 2007 – Dec 2008 Lyambai Hotel – Receptionist/Host – Part-Time
- Welcoming guests and directing them to various desired areas
- Answering incoming telephone calls from prospective and existing guests
- Assisting guests with hotel reservations
- Assigning rooms and suites to guests
- Processing credit card transactions for lodging, room service and other hotel costs
Jan 2004 – Nov 2006 – Lyambai Hotel – Various Casual Roles; Laundry Attendant/Cleaner/ Kitchen Hand – Part-Time
- Sorting linens, towels, clothing and other laundry items by color, size and material
- Wrapping laundry items for pickup or delivery to customers and hospitality guests
- Restock room supplies such as linens, towels, toiletries, and coffee
- Dust all furniture, fixtures, and appliances in the room
- Empty trash cans and replace garbage bags
- Vacuum hallways and common areas
- keep food preparation areas clean
- clean kitchen equipment and appliances
- clean benchtops, floors, ovens and ranges
- receive, lift, handle and store food deliveries
