Princesse Manga

APS5 Program Officer with experience across the Australian Research Council and Housing ACT, specialising in grants administration, program delivery, policy interpretation, stakeholders engagement and complex case management. Experienced in preparing high quality written advice, interpreting legislation and policy, managing competing priorities, and building productive relationships with internal and external stakeholders. Recognised for sound judgement, analytical thinking and delivering high quality outcomes in fast paced government environments.

Program Officer (APS5) at Australian Research Council (2025-02 – Present)

• Administer a high-volume portfolio of Discovery Projects grants in accordance with ARC legislation, funding agreements and Commonwealth policy.
• Assess complex grant variations, funding requests and Establish & Manage matters.
• Prepare high-quality briefing material, correspondence and written advice for senior decision-makers.
• Develop productive relationships with Australian universities, researchers and internal stakeholders.
• Entrusted with the team's largest Discovery Projects portfolio, independently managing a workload typically distributed across three Program Officers.
• Manage approximately 1,000–1,500 active research grants while ensuring compliance with ARC policies and funding agreements.
• Assess and process approximately 100–150 complex grant variations each month.
• Respond to hundreds of stakeholder enquiries each month from universities, researchers and internal stakeholders.
• Support Australia's flagship Discovery Projects scheme, which awarded approximately $342 million in the 2025 funding round.
• Build productive relationships with more than 40 eligible Australian universities and research organisations participating in ARC funding programs.
• Mentor new and existing staff on Discovery Projects processes and operational procedures.

Housing Manager (ASO5) at Housing ACT (2023-10 – 2025-02)

• Managed a portfolio of public housing tenancies while ensuring compliance with legislation and tenancy agreements.
• Resolved complex tenancy matters through stakeholder engagement, negotiation and sound decision-making.
• Prepared written documentation and recommendations to support operational outcomes.

Client Review & Response Assurance Officer (ASO5) at Housing ACT

• Reviewed complex complaints and decisions against legislation and policy.
• Prepared recommendations and written responses for senior consideration.
• Balanced client needs with legislative and organisational requirements.

Client Engagement Officer (ASO4) at Housing ACT

• Delivered frontline services to clients with complex needs.
• Processed applications and enquiries accurately within service standards.
• Collaborated with stakeholders to achieve positive client outcomes.

Store Manager at Calvin Klein

• Led a highly performing retail team, managed performance and delivered excellent customer service.

Bachelor of Politics and International Relations in Politics and International Relations – University of Canberra

Certificate IV in Individual Support in Individual Support

Year 12 Certificate – Gungahlin College