Priya

Dedicated Data Center Technician with 3 years of experience supporting enterprise and mission-critical data center environments. Skilled in server and storage hardware support, rack & stack deployments, structured cabling, hardware troubleshooting, break-fix operations, inventory management, asset tracking, equipment installation, and data center operations. Experienced in monitoring infrastructure health, coordinating vendor support activities, supporting RMA processes, managing hardware lifecycle activities, and maintaining accurate technical documentation.

Knowledgeable in incident management, change management, capacity planning, preventive maintenance, and operational best practices within 24/7 data center environments.

Data Center Technician - Core Scientific - Muskogee, OK, USA

(2025-03)

• Perform routine inspections of server, storage, network infrastructure, and network switches to identify hardware faults, connectivity issues, and operational risks.
• Support installation, relocation, decommissioning, and operational validation of servers, storage devices, network equipment, routers, switches, and supporting infrastructure.
• Assist with troubleshooting server hardware, network connectivity, routers, switches, and fiber/copper cabling issues using established operational procedures.
• Collect diagnostic information, document findings, and coordinate with vendor support teams to support issue resolution.
• Support break-fix activities, hardware replacements, and vendor-assisted repair operations.
• Assist with RMA processing and tracking of failed hardware components including power supplies, switches, and field-replaceable units.
• Perform rack & stack deployments, cable routing, cable labeling, patching, and structured cabling updates.
• Conduct inventory audits and cycle counts to maintain asset accuracy and lifecycle records.
• Monitor rack space utilization, power availability, cooling capacity, and infrastructure readiness for deployment projects.
• Support incident management and change management activities while maintaining operational documentation.
• Coordinate vendor support activities and escort contractors during repair and maintenance activities.

Junior Data Center Technician - Unisys - Dallas, TX, USA

(2024-03 - 2025-01)

• Supported daily operations of enterprise servers, storage systems, network equipment, and supporting data center infrastructure.
• Performed hardware installations, upgrades, moves, additions, and changes within production environments.
• Assisted with troubleshooting server hardware alerts, Ethernet connectivity issues, cable faults, routers, switches, and physical-layer network problems.
• Supported troubleshooting of RJ45 copper connections, fiber uplinks, network transceivers, routers, and switches.
• Maintained rack elevation diagrams, port mappings, asset databases, and structured cabling documentation.
• Supported structured cabling projects involving copper and fiber optic installations, patching, labeling, and connectivity validation.
• Conducted regular visual inspections of racks, cabinets, patch panels, and supporting infrastructure.
• Performed load calculations and validated N+1 redundancy configurations to support reliable operation of critical power infrastructure and high-availability environments.
• Assisted with vendor coordination, contractor escorting, and hardware replacement activities.
• Managed inventory records, asset tracking, and periodic cycle count activities.
• Supported decommissioning of retired servers, storage devices, backup equipment, and network hardware.
• Maintained incident records, maintenance documentation, service requests, and change management logs.
• Supported installation, relocation, documentation, and asset tracking of routers, switches, servers, and network hardware within production environments.

Data Center Support Associate - Accenture - Bengaluru, India

(2022-04 - 2023-07)

• Supported daily operations of high-availability data center infrastructure including servers, storage systems, network devices, UPS units, rack PDUs, and supporting equipment.
• Assisted with rack & stack deployments, hardware installations, structured cabling activities, patch panel management, network switch deployments, and equipment upgrades.
• Installed, routed, labeled, and maintained copper and fiber optic cabling while updating infrastructure documentation.
• Performed routine inspections of data center equipment and conducted facility rounds to verify operational readiness and equipment status.
• Monitored temperature, humidity, airflow, power conditions, and environmental parameters, documenting findings in operational logs.
• Assisted with troubleshooting server hardware, connectivity issues, and infrastructure-related incidents, escalating issues when required.
• Assisted with basic configuration verification and troubleshooting of routers and switches while supporting network connectivity and infrastructure operations.
• Supported preventive maintenance activities for UPS systems, cooling infrastructure, HVAC equipment, and rack-level power distribution systems.
• Participated in break-fix operations, hardware replacements, and vendor-assisted maintenance activities.
• Maintained inventory records, tracked IT assets, and supported equipment receiving, deployment, and cycle count activities.
• Assisted with physical moves, additions, changes, and decommissioning of servers, storage devices, and network equipment.
• Supported deployment activities involving routers, switches, patch panels, structured cabling, and server connectivity requirements.
• Ensured compliance with change management procedures, LOTO requirements, safety standards, and operational best practices.
• Updated SOPs, operational documentation, maintenance records, and support logs while contributing to continuous improvement initiatives.

Master of Science - Engineering - Oklahoma Christian University