Qian Wang

I am a friendly and customer-focused team member with experience in cafe service, kitchen support, retail sales and customer service. Adaptable and willing to learn, I work well both independently and as part of a team. I enjoy helping customers, solving problems and taking a hands-on approach to keeping daily operations running smoothly.

Kitchen Hand (Part-time) - Haidilao Hot Pot

(2026-07 - 2026-08)

• Assisted with basic ingredient preparation and supported the kitchen team during service.
• Washed dishes, utensils and kitchen equipment and maintained clean work areas.
• Replenished kitchen supplies and followed food hygiene and cleaning procedures.

Cafe All-Rounder - Muly Coffee & Bistro

(2026-03 - 2026-05)

• Served customers at the counter, took orders and processed payments.
• Prepared coffee, milk tea and other beverages, and assisted with dessert preparation.
• Washed dishes and utensils and kept the counter and beverage preparation area clean and organised.

Sales & Promotions Assistant - PEAK Sportswear

(2024-03 - 2025-08)

• Welcomed customers, answered product enquiries and helped customers select suitable products.
• Explained product features and in-store promotions to support sales.
• Replenished stock and maintained tidy, well-presented product displays.

Customer Service Consultant - Fantuan Delivery

(2020-06 - 2023-11)

• Assisted customers with placing food orders and answered order-related enquiries.
• Liaised with restaurants and delivery drivers to resolve order pickup and delivery issues and keep customers informed.
• Handled customer complaints, order cancellations and refund requests in line with company procedures.

Bachelor of Arts - Tianjin Foreign Studies University Binhai International College (2016 - 2020)