Room Division Manager - One North Terrace - Burnie, Tasmania
(2025-03)
- Oversee all room division operations, ensuring seamless coordination between housekeeping and front desk teams across a full-service property.
- Lead the team, managing end-to-end recruitment, onboarding, training, and performance evaluations.
- Develop and enforce departmental policies, procedures, and productivity standards to maintain service excellence.
- Manage rostering, payroll, and resource allocation to optimise labour efficiency.
- Maintain full WHS compliance across all operational areas, conducting regular audits and risk assessments.
- Oversee inventory management and hotel supply ordering to control costs and ensure operational continuity.
- Handle employee relations matters and mediate conflict resolution with discretion and professionalism.
Assistant Manager - Novotel Devonport - Tasmania
(2022-10 - 2025-03)
Key Accor brand experience — applied Accor brand standards, AccorHotels loyalty programs, and Opera PMS daily.
- Directed daily front desk operations for a high-volume Accor property, consistently maintaining brand service standards.
- Managed department objectives, staff planning, and scheduling for the front office team.
- Coordinated full recruitment lifecycle — from candidate selection through onboarding and probation review.
- Managed rostering and payroll, achieving consistent adherence to labour budgets.
- Maintained a safe and secure working environment in line with Accor WHS policies.
- Handled escalated guest complaints and employee relations matters, achieving high guest satisfaction outcomes.
Duty Manager - Meriton Suites - North Sydney
(2021-10 - 2022-02)
- Assumed full operational responsibility for the property during shifts, overseeing all departments in the absence of senior management.
- Managed guest relations and resolved escalated complaints swiftly to maintain brand reputation.
- Ensured workplace safety, security compliance, and incident reporting across all shift activities.
- Supported night audit processes and shift handover reporting.
Acting Duty Manager / Night Manager - Holiday Inn Express, Macquarie Park - Macquarie Park
(2020-08 - 2021-10)
Pro-Invest Hotel Group
- Acted as Duty Manager during evening and overnight shifts, overseeing multi-department operations independently.
- Developed and implemented hotel SOPs, improving front desk consistency and response times.
- Balanced room inventory and managed food & beverage stock orders to control costs.
- Reviewed and responded to OTA guest feedback, contributing to improved review scores.
- Coordinated with housekeeping to ensure room readiness and optimise occupancy.
Guest Service Agent - Holiday Inn Express, Macquarie Park - Macquarie Park
(2019-08 - 2020-08)
Pro-Invest Hotel Group
- Managed all front desk operations including check-in/check-out, reservations, and guest inquiries.
- Consistently received positive guest feedback for service delivery and problem resolution.
Front Office All-Rounder - Beachfront Voyager Motor Inn - Burnie, Tasmania
(2022-02 - 2022-09)
- Managed third-party bookings, corporate accounts, and chargeback follow-ups.
- Supervised hotel operations independently during shifts, responding promptly to guest and operational issues.
Food & Beverage Attendant - Sheraton Grand Sydney - Hyde Park
(2017-10 - 2019-08)
- Delivered high-standard F&B service in a 5-star environment, supporting banquet and restaurant operations.
