Rakshya Acharya

Dynamic and results-oriented hospitality professional with over 7 years of progressive leadership experience across 4- and 5-star hotel environments, including Novotel (Accor Group). Proven track record in Duty Manager and Room Division management roles, with expertise in front office operations, team leadership, WHS compliance, and delivering exceptional guest experiences. Currently relocating to Newcastle, NSW, and eager to contribute to Mercure Newcastle's continued success within the Accor Group.

Room Division Manager - One North Terrace - Burnie, Tasmania

(2025-03)

• Oversee all room division operations, ensuring seamless coordination between housekeeping and front desk teams across a full-service property.
• Lead the team, managing end-to-end recruitment, onboarding, training, and performance evaluations.
• Develop and enforce departmental policies, procedures, and productivity standards to maintain service excellence.
• Manage rostering, payroll, and resource allocation to optimise labour efficiency.
• Maintain full WHS compliance across all operational areas, conducting regular audits and risk assessments.
• Oversee inventory management and hotel supply ordering to control costs and ensure operational continuity.
• Handle employee relations matters and mediate conflict resolution with discretion and professionalism.

Assistant Manager - Novotel Devonport - Tasmania

(2022-10 - 2025-03)

Key Accor brand experience — applied Accor brand standards, AccorHotels loyalty programs, and Opera PMS daily.

• Directed daily front desk operations for a high-volume Accor property, consistently maintaining brand service standards.
• Managed department objectives, staff planning, and scheduling for the front office team.
• Coordinated full recruitment lifecycle — from candidate selection through onboarding and probation review.
• Managed rostering and payroll, achieving consistent adherence to labour budgets.
• Maintained a safe and secure working environment in line with Accor WHS policies.
• Handled escalated guest complaints and employee relations matters, achieving high guest satisfaction outcomes.

Duty Manager - Meriton Suites - North Sydney

(2021-10 - 2022-02)

• Assumed full operational responsibility for the property during shifts, overseeing all departments in the absence of senior management.
• Managed guest relations and resolved escalated complaints swiftly to maintain brand reputation.
• Ensured workplace safety, security compliance, and incident reporting across all shift activities.
• Supported night audit processes and shift handover reporting.

Acting Duty Manager / Night Manager - Holiday Inn Express, Macquarie Park - Macquarie Park

(2020-08 - 2021-10)

Pro-Invest Hotel Group

• Acted as Duty Manager during evening and overnight shifts, overseeing multi-department operations independently.
• Developed and implemented hotel SOPs, improving front desk consistency and response times.
• Balanced room inventory and managed food & beverage stock orders to control costs.
• Reviewed and responded to OTA guest feedback, contributing to improved review scores.
• Coordinated with housekeeping to ensure room readiness and optimise occupancy.

Guest Service Agent - Holiday Inn Express, Macquarie Park - Macquarie Park

(2019-08 - 2020-08)

Pro-Invest Hotel Group

• Managed all front desk operations including check-in/check-out, reservations, and guest inquiries.
• Consistently received positive guest feedback for service delivery and problem resolution.

Front Office All-Rounder - Beachfront Voyager Motor Inn - Burnie, Tasmania

(2022-02 - 2022-09)

• Managed third-party bookings, corporate accounts, and chargeback follow-ups.
• Supervised hotel operations independently during shifts, responding promptly to guest and operational issues.

Food & Beverage Attendant - Sheraton Grand Sydney - Hyde Park

(2017-10 - 2019-08)

• Delivered high-standard F&B service in a 5-star environment, supporting banquet and restaurant operations.

Master - International Hotel Management - Blue Mountains International Hotel Management School (2018)

Master - Hospitality Management - Nepal Academy of Tourism and Hotel Management (2013)

Bachelor - Hotel Management - International Tourism and Hotel Management School (2011)