Robert Calder

Frontend-focused Full-Stack Developer with over 6 years of technical experience and a strong foundation in JavaScript, React, and modern web architecture. Proven track record of architecting scalable web applications, integrating complex RESTful APIs, and maintaining 99.9% uptime. Expert in bridging the gap between robust backend logic and high-performance, responsive user interfaces.

Founder / Full-Stack Web Developer at EXT Studios (2024-12 – Present)

Founded and operates a full-stack web development studio focusing on scalable applications and client solutions.

• Architected and deployed 5+ full-stack web applications using React and Laravel, focusing on responsive UI/UX and seamless performance.
• Developed custom frontend solutions including booking systems and client portals with integrated RESTful APIs.
• Established Git-based deployment workflows and CI/CD pipelines to manage the full project lifecycle from scoping to production.
• Optimized frontend assets and site architecture for SEO and performance, ensuring high Core Web Vitals across client sites.
• Managed third-party API integrations to extend functionality of client-facing web applications.

IT Specialist at Welkin IT (2024-03 – Present)

Resolved complex technical tickets and provided IT support with high SLA compliance.

• Resolved 45+ complex technical tickets per week with a 94% first-call resolution rate, ensuring high SLA compliance.
• Authored 30+ Knowledge Base articles and technical guides, reducing team ticket handling time by 15%.
• Administered cloud directory environments and identity access, ensuring secure authentication for web-based services.
• Managed cloud-based tenant operations and troubleshooting within diverse client environments.

IT Helpdesk Support at Mercy Health (2023-09 – 2024-02)

Provided technical support for enterprise applications and hardware.

• Provided remote and onsite technical support for enterprise applications and hardware, focusing on user experience.
• Streamlined escalation workflows by implementing standardized reproduction templates, reducing communication cycles by 20%.
• Managed and triaged application-level issues using ServiceNow to maintain timely resolution.

IT Helpdesk Support (Contract to Mercy Health) at Robert Half Technology (2023-07 – 2023-09)

Managed Service Desk operations supporting endpoint and application issues.

• Managed Service Desk operations within strict SLAs, supporting a wide range of endpoint and application issues.
• Conducted troubleshooting for web-based applications and internal software suites to ensure business continuity.

IT Support Specialist at Freedom Property Investors (2022-05 – 2023-06)

Led IT infrastructure projects and supported business operations.

• Led the development and deployment of Microsoft Intune for centralized endpoint management for 200+ users.
• Identified $12k in unused hardware through data auditing, reducing procurement costs by 15%.
• Liaised directly with executives and stakeholders to deliver business-critical IT projects and technical documentation.
• Created standardized onboarding/offboarding processes to reduce operational risk and improve consistency.

IT Helpdesk Support (Contract to BMW Australia) at Robert Half Technology (2021-04 – 2022-05)

Supported large enterprise environment with service desk operations.

• Supported a high-volume enterprise environment of 1000+ employees, managing service requests and hardware troubleshooting.
• Monitored helpdesk mailboxes and triaged application issues at scale for diverse resolver groups.

IT Specialist at TSA (2020-03 – 2021-03)

Automated administrative tasks and managed IT infrastructure.

• Automated 10+ recurring administrative tasks using PowerShell, saving the team 8 hours of manual labor per week.
• Managed Active Directory and Exchange administration, supporting user access and infrastructure requirements.
• Reconciled a 400-device inventory with 98% data accuracy, ensuring 100% compliance with security policies.

Sales Agent at TSA (2019-08 – 2020-03)

Communicated product information to customers while meeting performance targets.

• Communicated complex product information to customers, consistently meeting performance targets and KPIs.

Technical Support Consultant at Teleperformance (2018-09 – 2019-05)

Provided technical troubleshooting and customer support solutions.

• Provided technical troubleshooting and solutions for end-users, focusing on rapid problem-solving and customer satisfaction.

IT Support Specialist at ISHKA (2018-07 – 2018-08)

Delivered technical support in retail environment.

• Delivered short-term technical support and troubleshooting for hardware and software systems in a retail environment.

Customer Solutions Specialist at Stellar Asia Pacific (2017-05 – 2018-05)

Managed customer inquiries and provided technical solutions.

• Managed customer inquiries and provided technical solutions to resolve service-related issues.

Coding Bootcamp in Software Development – Monash University (2021 – 2022)

VCE – Cheltenham Secondary College (2013)