Sara Mendis

Detail-oriented and proactive Customer Service/Administrative Professional with many years of experience as an Administration officer and as a Business Analyst. Skilled in Accounts admin, customer service, process improvement, and General office administration.

ASV Wadeson (Since 27 January 2023 - 28 Feb 2025)

Mt Waverley

Accounting Practice

Receptionist/Office Administrator 

• Meet and greet clients and visitors
• Manage switchboard, direct calls & emails/client enquiries
• Process improvements
• Manage client’s ATO notices.
• Banking
• Attend to ATO correspondence and lodgements/Lodgement Deferrals/Quarterly Statements etc.,
• Attend to Corporate Secretarial Compliance/ASIC requirements
• Invoicing, accounts receivable, and follow-up payments
• Experience with Xero (Create client profiles, Invoicing, tax lodgements & accounts receivables)
• General administrative duties including mail collection and distribution, filing, scanning, data entry, and client liaison
• Administration support and training support to other staff members

Customer Service Specialist – Banking industry 

• Inbound calls
• Provide support to customers related to their enquiries
• Provide accurate and timely responses to inquiries coming through
• Identify and escalate priority issues

Australia

Business Analyst (April 2004 – Oct 2017)

• Performed operational activities (Settlements) relating to energy markets, ensuring compliance with Rules and Procedures.
• Develop and document requirement specifications according to required changes to AEMO systems and changes to Energy Industry Rules and Procedures.
• Workflow documentation
• Process Improvements
• Update procedures to reflect current practice.
• Prepare Specifications

Sri Lanka/Australia

Project Manager (1997 June – 2002 November)

• Partly completed Certificate IV in Accounting & Bookkeeping – Holmesglen
• Computer Management and Analysis & Systems Design – British Computer Society
• Diploma in Computer System Design – National Institute of Business Management, Sri Lanka