Silana Lam

I seek a position in the retail industry because I love to engage with customers and it's an opportunity for me to apply my passion for helping others. At work I bring a self-motivated attitude, strong organisational skills, and the ability to manage tasks both independently and collaboratively within a team. I am committed to delivering excellent customer service and supporting the overall success of the team.

Retail Assistant at Academy Uniforms (2024-11 – 2025-03)

• Delivered one on one customer service through uniform fittings
• Worked closely with customers to deliver advice for the best possible outcome for their child to look presentable for school
• Unpacking new deliveries
• Making sure stock is neat and easy for staff to recognise
• Keeping shop and warehouse clean and presentable
• Took phone calls regarding inquiries

Team Member at Dairy Bell (2023-10 – 2023-12)

• Effective communication with customers and fulfilling their orders
• Keeping up shop presentation, making sure it is clean
• Working productively alone and in a team

Team Member at Blackburn Asian Cusine (2022-03 – 2023-06)

• Effective communication with customers and fulfilling their orders
• Developed POS system skills
• Developed cash handing skills and use of EFTPOS machine

Secondary School – Blackburn High School (2018 – 2023)

Bachelor of Health Sciences in Health Sciences – Monash University (2024)