Stephanay Ewuzie

Care coordinator and disability services leader with experience across in-home, residential, respite and community services in the UK. I began as a carer, worked as a Care Coordinator in in-home care, then progressed from support worker to Service Manager. I coordinate service delivery and rosters, take referrals and assess prospective participants, write and review support plans and positive behaviour support plans, and act as the main contact for families and health professionals.

I currently manage two services for adults with autism and intellectual disability, supporting 50 people. I am a CQC Registered Manager and the Safeguarding Lead for both services, and under my management the service passed local government contract monitoring and quality check visits in summer 2026. I also reduced agency staff use from 30% to 1% within my first 12 months as manager.

I hold a Level 5 Diploma in Leadership and Management for Adult Care and a Bachelor of Science in General Nursing Sciences, and I am seeking a Care Coordinator role in disability or community care. Ready to relocate to Australia as soon as possible | Open to employer sponsorship (subclass 482 or DAMA)

Service Manager and Registered Manager (CQC) at EnhanceAble Space and Living (2025-07 – Present)

UK registered charity providing disability support across Kingston, Richmond and Surrey. Regulated by the Care Quality Commission (CQC), the UK counterpart to the NDIS Quality and Safeguards Commission.

• Lead the day-to-day running of two services for adults with autism and intellectual disability: a 4-bed short-term respite house (NDIS equivalent: Short Term Respite, formerly STA) and a community outreach service providing in-home and community support.
• Registered with the Care Quality Commission (CQC) as Registered Manager in 2026, the person legally accountable for the service meeting regulatory standards.
• Safeguarding Lead for both services, making sure safeguarding concerns are reported and escalated promptly.
• Under my management, the service passed contract monitoring and quality check visits in summer 2026 by the Royal Borough of Kingston upon Thames, the local government authority that funds and monitors care services alongside the national regulator.
• Reduced agency staff use from 30% to 1% within 12 months of becoming manager, cutting agency bookings from about 8 shifts a month to 1 every 2 months, improving continuity of support and reducing costs.
• The services received around 30 compliments over 18 months, which I share with the team and use alongside complaints to improve support.
• Increased staff supervision completion from 55% to about 93%, and lead appraisals, performance and absence management, and training compliance.
• Manage 29 staff through two team leaders and four senior support workers, with the services supporting 50 people.
• Take referrals and assess prospective participants before they start with our services.
• Oversee person-centred support planning, safeguarding and risk management for participants with complex needs.
• Write and audit positive behaviour support plans, including for new intakes and referrals.
• Build and manage rosters around each person's support needs, staff availability and training, and arrange cover for short-notice gaps.
• Run the on-call rota for both services and coordinate support across evenings and weekends, including transport.
• Main point of contact for families, health professionals and external stakeholders; hold regular reviews and multidisciplinary case discussions around each person.
• Lead internal audits, quality assurance and inspection readiness, including CQC Provider Information Return (PIR) responses, and use compliments and complaints to drive improvement.
• Led improvements to staff escalation, incident reporting and daily notes across both services.
• Oversee safe medication management systems and records.
• Hold budget responsibility for my service and act as senior decision-maker when senior leadership is absent.
• Produce monitoring and KPI reports for the CEO and budget reports for senior managers, and contribute to the annual service review and strategy plan.
• Provide hands-on support when needed, including in people's own homes, and model good practice for the team.

Team Leader at EnhanceAble (Geneva Road) (2024-08 – 2025-07)

Residential and respite services for adults with disability

• Supervised staff and coordinated daily service delivery across residential and respite services.
• Supported recruitment, induction, supervision and staff development.
• Carried out quality assurance through documentation reviews, practice observations, coaching and compliance monitoring.
• Supported the rollout of digital care systems, including electronic progress notes and incident reporting, improving accuracy and accountability.

Senior Support Worker at EnhanceAble (Geneva Road) (2024-04 – 2024-08)

• Monitored risk, behaviours of concern and wellbeing, escalating concerns to management.
• Contributed to support plans and risk assessments, and promoted a proactive safeguarding culture.
• Mentored support workers and provided on-shift supervision.
• Kept accurate, timely records and incident reports.

Support Worker at EnhanceAble (Geneva Road) (2023-08 – 2024-04)

• Supported people with community access, meaningful activities and social engagement.
• Administered medication under supervision in line with training and procedures.
• Followed risk controls and safeguarding procedures, reporting concerns promptly.
• Kept accurate daily records and incident reports.

Care Coordinator at Iconia House (2023-03 – 2023-07)

In-home and community-based adult care provider

• Coordinated day-to-day in-home care delivery and staff rosters to meet client needs.
• Supported care planning, risk assessments and compliance monitoring.
• Key contact for staff, clients' families and health professionals.

Carer at Avidity (2022-12 – 2023-03)

In-home adult care provider

• Provided personal care, including washing, dressing, continence care and oral hygiene.
• Supported mobility and transfers using equipment, following manual handling guidance.
• Supported nutrition and hydration, including meal preparation, help with eating and monitoring intake.

Supervisor at Common Grounds (2019-12 – 2022-12)

Hospitality business (food and beverage)

• Supervised day-to-day operations and staff on shift.
• Supported rosters, staffing levels and service standards.
• Senior point of contact on shift, escalating issues and upholding workplace safety standards.

Level 5 Diploma in Leadership and Management for Adult Care (RQF) in Leadership and Management for Adult Care – Training Qualifications UK (TQUK), London (2026-01)

Bachelor of Science in General Nursing Sciences – Institut Supérieur de l'Afrique de l'Ouest, Benin Republic (2016-04)

NVQ Level 3 Health and Social Care / Certified Nursing Assistant in Health and Social Care – American Medical Certification Association and Dubai Health Authority (2022-01)