Sue Daly
Experienced Business Administrative Professional
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About
I am a proven leader with extensive experience managing multidisciplinary teams and driving the development and implementation of effective strategies to address contemporary challenges. I lead in alignment with organisational values of integrity, respect, and excellence in customer service, and recognise people at all levels as an organisation’s greatest asset. I bring strong administrative capability, with high attention to detail in developing best-practice policies and procedures, proofreading, course reviewing, text typing and producing high-quality documentation.
Experience
Results-driven Business Administration and Operations Manager with over 15 years of experience providing strategic and operational leadership across complex, multi-site organisations.
Recognised for a collaborative leadership style, commercial acumen, and ability to optimise people, processes, and performance. Skilled in project delivery, financial management, governance, and change leadership — with a strong record of achieving operational efficiency, compliance, and stakeholder satisfaction.
Combines practical problem-solving with strategic insight to lead high-performing teams, embed continuous improvement, and deliver sustainable business outcomes.
Education
Business & Financial Management:
Budgeting and forecasting | P&L accountability | Financial reporting | Cost control | Resource optimisation
Operations & Organisational Leadership:
Strategic planning | Policy implementation | Workforce development | Performance management | Business continuity
Governance & Compliance:
Quality systems | Risk and audit management | ISO 9001 frameworks | Policy compliance | WHS and corporate governance
Project & Change Management:
Business transformation | Systems implementation | Process improvement | Commissioning and change adoption
Stakeholder & Client Engagement:
Board and executive reporting | Cross-functional collaboration | Partner relationship management | Communication and negotiation
Systems & Technology:
Red Map | SharePoint | Ex-Flow | E-Case | Kronos | RiskMan | Litmos | MS Office Suite
Qualifications
- Lead for Impact (2025) – Trevor Roberts
- Meaningful Leadership (2024) – Trevor Roberts
- Business Administration (2010) – Thames Valley University
- Training the Trainers (2010) – London Borough of Ealing
- BSI ISO 9001 Internal Auditor (2009) – Colway Limited
- Youth & Community Work (1994) – Brunel University
