Tay Vickers

I am writing to apply for the position advertised on Seek. I bring strong leadership experience from my most recent role as a Bar Supervisor, where I was responsible for training, mentoring, and leading a large team while maintaining high service standards in a fast-paced environment. My background spans fine dining, cafes, bars, and clubs, giving me a well-rounded and practical understanding of hospitality operations.

I am an experienced Barista, Bartender, and Waitress who thrives under pressure, takes initiative without being prompted, and consistently delivers polished, customer-focused service. What sets me apart is my ability to balance hands-on service with team leadership. I lead by example on the floor, communicate clearly, and remain calm and solutions-focused during peak periods.

I take pride in creating efficient, supportive teams and memorable guest experiences that reflect positively on the venue.

Bar Supervisor / Bartender / Gaming Attendant - City Golf Club - Toowoomba

(2021-12 - 2025-12)

Working in multiple areas of the club including all three bars, Golfers half way and bistro areas.

• Conduct and supervise the daily bar operations, ensuring efficient service and compliance with health and safety standards
• Maintained inventory levels and minimized waste
• Developed and implemented bar promotions to boost sales and customer engagement
• Opening procedures, balancing TAB & Keno Floats
• Training, mentoring and performance reviews of new staff members
• Point of Sale (POS) system procedures during busy hours
• Assisted with guest inquiries, complaints and disorderly patrons
• Maintained high customer service standards and engaged with a diverse range of patrons on a daily basis

Bartender - The Stock Hotel - Toowoomba

(2020-11 - 2021-12)

• Conduct and supervise the daily bar operations, ensuring efficient service and compliance with health and safety standards
• Provided efficient and friendly service to customers, taking orders and serving drinks in a high-volume environment
• Maintained cleanliness and organization of the bar area, including restocking supplies and glassware
• Handled cash, POS transactions, and end-of-shift reconciliation accurately
• Ensured compliance with responsible service of alcohol (RSA) and health and safety regulations
• Assisted with opening and closing procedures, including setting up and shutting down the bar
• Supported bar supervisors and team members during peak periods to maintain smooth operations
• Monitored customer behavior and resolved minor disputes professionally to maintain a safe environment

Waitress / Shift Supervisor - GIP'S Restaurant - Toowoomba

(2019-12 - 2020-11)

• Opening and closing of store
• Supervising and directing younger staff
• Greeting customers in a calm and friendly manner
• Seating customers
• Taking orders manually and transferring them to POS system accurately
• Preparing barista style coffee
• Preparing cocktails and deserts
• POS and EFT Opening/Closing procedures
• Ordering and refilling alcoholic beverages & milk
• Taking telephone bookings and inquires
• Processing payments and gift cards
• Setting tables for functions and events
• Creating TABS and settling accounts
• Serving food and beverages to customers in a timely manner
• Clearing food and beverages from table
• Multi-tasking between serving/ making beverages and running food

Food and Beverage All-rounder - City Golf Club - Toowoomba

(2018-06 - 2019-11)

Assisting in many areas of the restaurant side of the club. Working in the Cafe, Golfers half way, front of house, bar and in private functions and events.

• Monitored guest for intoxication and immediately reported concerns to management
• Assisted in cashiering and Point of Sale (POS) system procedures during busy hours
• Maintained high customer service standards and engaged with a diverse range of patrons on a daily basis
• Assisted with guest inquiries, take-out orders and restaurant cleanliness

Consultant - Davidson (Government Recruitment) - Brisbane

(2018-04 - 2018-06)

• Screening, interviewing and registering potential candidates
• Coordinating client interviews for successful candidates
• Completing reference checks and uploading employee information to JobScience
• Completing Police and VEVO Checks for potential employees
• Assisting with pay queries & updating private information for candidates
• Keeping record of all interactions with employees and candidates
• Liaising with the Payroll team to rectify payroll concerns
• Assisting employees with online induction & registration process
• Assisting the team with compliance reports
• Creating new jobs on JobScience and ensuring correct pay and charge rate is entered
• Writing Job Advertisements for various roles within Government

360 Recruiter - FTWorkforce (Blue Collar Recruitment) - Brisbane

(2018-01 - 2018-03)

• Managed the full recruitment lifecycle, from sourcing and attracting candidates to interviewing, shortlisting, and presenting to clients
• Built and maintained strong relationships with clients to understand hiring needs and provide tailored recruitment solutions
• Conducted candidate screening, reference checks, and skills assessments to ensure quality placements
• Negotiated job offers, employment terms, and onboarding processes between clients and candidates
• Utilized various sourcing methods, including job boards, social media, networking, and referrals, to attract top talent
• Maintained accurate candidate and client records in CRM and recruitment databases
• Developed and implemented recruitment strategies to meet client timelines and business objectives
• Provided ongoing support and guidance to both clients and candidates throughout the recruitment process
• Monitored industry trends and talent market to provide strategic insights and recommendations
• Cold Calling businesses, sending rates and terms of business
• Designing client specific rates
• On-Call 24/7 – managing both client & candidate questions and requirements
• Finding prompt replacements for last minute cancellations
• Assisting employees with online induction & registration process
• Completing VEVO Checks

Senior Recruitment Specialist - Progammed Skilled Workforce (Blue Collar Recruitment) - Toowoomba

(2016-03 - 2017-12)

• Screening, interviewing and organising placement of employees to specific job requirements & client sites
• Completing in-house medicals with all candidates (ScreenSafe)
• Sole recruiter for various local companies
• Working with existing clients in order to maintain strong business relationships
• Organising a pool of active candidates for upcoming job orders (eg. Heavy machinery operators, civil construction labours, Heavy Rigid Drivers)
• Partnering with Job Active employment service
• Completing reference checks and uploading employee information to FastTract Recruitment Manager with 100% compliance
• Keeping record of all interaction with clients and employees
• Liaising with clients on job placement requirements
• Assisting with pay queries & updating private information
• Coordinating rotating shift roster for 35 employees
• Writing letters of competency and experience for employees
• Assisting employees with online induction & registration process
• Job Starts, Toolbox Talks and Safety Conversations with Employees in the office & on site
• Completing Police and VEVO Checks
• Organising pre-employment medicals and drug and alcohol screens for potential candidates
• Uploading Employees to DAMSTRA and ComplyFlow
• Client Site visits
• Purchase orders and stocktake of PPE

Food and Beverage All-rounder - City Golf Club - Toowoomba

(2015-09 - 2016-03)

Assisting in many areas of the restaurant side of the club. Working in the Cafe, Golfers half way, front of house, bar and in private functions and events.

• Monitored guest for intoxication and immediately reported concerns to management
• Assisted in cashiering and Point of Sale (POS) system procedures during busy hours
• Assisted with guest inquiries, take-out orders and restaurant cleanliness
• Upheld highest standard for cleanliness of glass and silverware
• Operated all kitchen equipment adeptly
• Routinely removed trash and debris from restaurant