Tracey Perez

Payroll professional with over 7 years' experience in Australian payroll, currently working within the HR team at Petbarn. My payroll experience has given me practical exposure to the employee lifecycle, including employee setup and changes, transfers, terminations, employee records, employment documentation and responding to team member queries. I also have a Bachelor of Commerce with a double major in Human Resource Management and Marketing and am now looking to move into a broader People & Culture role.

I bring strong HR administration, attention to detail, confidentiality and knowledge of Australian employment conditions, with a genuine interest in building my experience across the wider HR function.

Payroll Officer - Petbarn

(2024-10)

• Process high-volume weekly and fortnightly payroll for approximately 8,000 employees, maintaining accurate and timely employee and payroll information.
• Manage employee setup, transfers and other master file changes across payroll and time & attendance systems, maintaining accurate employee records.
• Create and maintain employment contracts in Flare and support accurate employee documentation and records.
• Process employee terminations and associated payroll changes, ensuring employee information and final payments are accurate and timely.
• Administer payroll records including deductions, superannuation, allowances, reimbursements, leave and separation matters, with responsibility for payroll tax, super and Government Paid Parental Leave requirements.
• Review and validate employee data, timesheets and adjustments before payroll finalisation, identifying and resolving discrepancies.
• Apply awards, employment conditions, policies and legislation to ensure employee pay and entitlements are processed accurately.
• Respond to employee and stakeholder enquiries, providing clear information and escalating matters where required.
• Work within the HR/payroll environment using ADP and the organisation's transition to SAP SuccessFactors, supporting accurate employee data across systems.

Payroll Officer - Rheem Australia

(2021-11 - 2024-10)

• Processed payroll transactions accurately and maintained employee information and payroll records.
• Prepared payroll summaries and reports covering earnings, taxes, deductions and other payroll-related items.
• Calculated payroll liabilities including PAYG, state and federal taxes and workers compensation.
• Investigated and resolved payroll discrepancies while working within payroll policies and procedures.
• Maintained the Rosterspace Time and Attendance System and assisted supervisors with timekeeping and timesheet issues.
• Maintained accurate records and document management in accordance with business requirements and confidentiality expectations.

Payroll Officer - Mycar (Formerly Kmart Tyre & Auto Service)

(2019-03 - 2021-11)

• Managed daily, weekly and monthly payroll processing, ensuring employee information was collected, calculated and entered accurately.
• Processed employee terminations, transfers and status changes using Preceda.
• Prepared and distributed employment contracts and maintained accurate employee records.
• Responded to payroll enquiries from employees and management and assisted with payroll-related issues.
• Assisted with internal and external payroll reporting requirements.
• Maintained apprentice team member listings, invoices and incentive claims, liaising with TAFE and external parties regarding Australian Apprenticeship requirements.
• Supported general HR enquiries and recruitment processes, providing an early opportunity to work across HR activities outside payroll.

Warranty & Customer Service Coordinator - Harley Davidson

(2018-06 - 2019-03)

• Managed warranty claims from initial customer contact through to claim reconciliation, maintaining accurate records throughout the process.
• Acted as the primary liaison between the dealership and suppliers to resolve warranty matters.
• Trained staff and customers on warranty policies, procedures and requirements.
• Handled customer complaints professionally and provided appropriate solutions.
• Assisted with Parts, Merchandise and Reception duties in a customer-focused environment.

Customer Service Coordinator - O'Brien Glass Industries – Automotive

(2016-02 - 2018-05)

• Collected and maintained accurate customer and vehicle information and processed supplier, customer and business invoices.
• Communicated with customers daily, managed accounts and resolved customer enquiries.
• Handled complaints professionally and followed workplace health and safety procedures.
• Managed daily warranty and stock operations and performed accurate data entry using CRM and AX systems.

Team Assistant - StayinFront Group

(2014-07 - 2015-11)

• Managed reception and office administration, including mail processing and data entry.
• Provided executive administration and PA support to senior team members.
• Assisted with planning and organising internal and client events and supported reporting and marketing activities.

Bachelor of Commerce - Human Resource Management and Marketing