Trent Wrightson

A highly dedicated, self-motivated professional who is committed to providing a superior customer experience. My qualities have been continuously recognized by management and been rewarded with various opportunities within organizations. I have developed trusted relationships amongst my peers and as a result have been called upon to train staff and share my knowledge, drawing on my verbal communication skills.

I demonstrate an ability to work in a busy, commercial, and driven environment providing customers with holistic solutions. I have a diverse nature and can adapt to all personality types. My career objective would be to establish myself and progress within a well-respected company.

2022 – 2023 – Compare The Market, Toowong QLD

Car Insurance Sales 

• Maintain a strong understanding of insurance laws, regulations, and compliance requirements
• Ensure that all sales activities and interactions with clients met legal and ethical standards
• Successfully close sales by overcoming objections and persuading clients to make informed decisions
• Identify opportunities to cross-sell other insurance products, such as home or life insurance to existing clients
• Negotiate policy terms and premiums to find the best solution for clients
• Conduct effective sales presentations and explain complex insurance concepts in a clean and understandable manner
• Used customer relationship management (CRM) software to track leads follow-ups and sales.

2021 – 2022 – Sarina Russo, Brisbane City QLD

Contact Centre / Apprenticeship Specialist 

• Creating contracts between apprentices, employers, and training organizations
• Scheduling meetings and appointments
• Engaged with participants to assess their needs, career goals, and interests in various apprenticeship fields
• Provided ongoing mentorship and guidance to apprentices throughout their programs
• Collaborated with employers, registered training organizations and government agencies to create apprenticeship opportunities
• Point of contact for a job seeker, Centrelink staff, apprentices, and employers
• Ensured adherence to relevant regulations and guidelines for apprenticeship programs
• Upskilling and training with regards to new legislative requirements
• Staff training and development (point of contact for new contact center staff)
• Conflict resolution and crisis management for customers
• Qualifying and coordinating candidates for new business initiative schemes

2019 to 2021 – National Storage Head Office, Brisbane City, QLD

Contact Centre / Sales & Customer Service

• Demonstrated a track record of consistent revenue growth and exceeding sales quotas
• Developed a deep understanding of storage solutions and services, including storage unit sizes, features and pricing
• Managed the full sales cycle from initial contact to contract signing and post-sale support
• Followed up with clients to ensure satisfaction and identify opportunities for upselling or cross-selling
• Maintained a strong understanding of legal and regulatory requirements relating to storage facilities and contracts
• Included specific metrics to demonstrate achievements, such as the percentage increase in sales, the number of new customers acquired, or revenue growth

2017 to 2019 – AT&T Call Centre, Los Angeles, CA

Contact Centre / Sales & Customer Service

• Providing customer Service while troubleshooting technical problems on both Phone and Web Chat
• Develop a deep understanding of telecommunication network products and services, including voice, data, and connectivity solutions
• Develop and present customized telecommunication network solutions tailored to meet the specific needs and budget of clients
• Conduct needs assessments with clients to understand their telecommunication requirements and challenges
• Managed the onboarding process for new clients, ensuring a smooth transition to AT&T
• Diagnosed and resolved service-related problems, collaborating with technical teams to ensure timely issue resolution
• Handled billing inquiries, disputes, and resolved payment issues for clients
• Focused on customer retention, renewing service contracts, and addressing client concerns to maintain long-term client relationships
• Offer addition services through cross sell and up selling of AT&T products

2012 to 2017 – Luxford Investment Group, Los Angeles, CA

Executive Assistant to CEO

• Event coordination to corporate clientele 
• Managed the calendar, appointments, and meetings, ensuring efficient time management
• Maintained organized documentation related to property development projects, including permits, contracts, and legal documents
• Facilitated communication between the property developer, contractors, architects, and other stakeholders
• Assisted in tracking project budgets and financial expenditures, identifying cost-saving opportunities
• Handled financial transactions, including invoices, payments, and expense reports
• Managed travel arrangements, accommodations, and logistics for the team

2010 to 2011 - Fitness First, Melbourne, Vic

Membership Consultant / Sales

• Generating leads through various channels, including walk-ins, referrals, and marketing campaigns
• Conduct in-depth consultations with potential members to understand their fitness goals, needs, and preferences
• Developed and implemented marketing strategies to attract new members
• Focused on member retention strategies, including renewal campaigns and member engagement initiatives
• Conducted facility tours for prospective members and provided orientation on equipment and fitness programs
• Organized and participated in member events, workshops, and outreach programs to foster a sense of community and engagement

** Currently studying - Certificate IV in Fitness

Completed

• Certificate III in Social Media Marketing (UCLA, Los Angeles USA)
• Advanced Diploma in Dance (Australian Ballet School, Melbourne Vic)
• Successfully completed VCE (Melbourne, Vic)
• Accredited in First Aid