Trevor Schatkowski

Experienced IT Support and Systems Administration professional with over 15 years of experience across enterprise IT, managed services, and business ownership. Strong background in Level 2 support, Microsoft environments, automation, and troubleshooting, with a proven ability to deliver reliable outcomes in fast-paced environments. Known for hands-on problem solving, customer trust, and an automation-first mindset.

IT Support Officer / Systems Administrator at Australian Country Choice (2021-12 – 2025-06)

• Provided Level 2 IT support across a multi-site enterprise environment supporting approximately 500 users.
• Administered Microsoft 365, Azure AD / Entra ID, Intune, and endpoint devices.
• Supported FortiGate-based network infrastructure including VPN access and core services.
• Managed user onboarding/offboarding, access control, and device lifecycle management.
• Resolved complex technical issues and was frequently requested directly by end users.
• Contributed to operational stability, process improvement, and knowledge sharing.

Founder / Owner / Principal Consultant at PulseTech IT (MSP) (2017 – 2021)

• Founded and operated an independent IT services business servicing small and medium enterprises.
• Delivered managed IT support, onsite troubleshooting, and infrastructure projects.
• Designed and maintained backup and disaster recovery solutions.
• Automated recurring maintenance and reporting tasks using PowerShell.
• Provided VoIP, server, and virtualization solutions.
• Provided end-user training and support across a range of business applications and technology platforms.
• Managed client relationships and end-to-end service delivery.

IT Support Technician (Level 2) at BlackKnight IT (MSP) (2010-12 – 2017)

• Provided phone, remote, and onsite IT support across diverse client environments.
• Supported Windows desktop and server environments (2008 R2 – 2019).
• Managed server backups, disaster recovery systems, and routine maintenance.
• Performed rack installations, structured cabling, patching and equipment commissioning.
• Installed and configured routers, switches, firewalls and network infrastructure.
• Developed PowerShell scripts to automate reporting and maintenance tasks.
• Used RMM and ITSM platforms including LabTech, SolarWinds N-Central, and ConnectWise.

Certificate IV in Cyber Security (22603VIC) in Cyber Security – TAFE Queensland (2026 – 2026)

Certificate II in Warehousing Operations (TLI21616) in Warehousing Operations (2018 – 2018)

Certificate IV in Information Technology (ICA40111) in Information Technology (2015 – 2015)

Windows 7 Enterprise Desktop Support Technician (2015 – 2015)

Certificate III in Information Technology (ICA30105) in Information Technology (2010 – 2010)

CompTIA A+ (2009 – 2009)

Year 12 Certificate – Parklands Christian College (2010 – 2010)