Associate at Cognizant (2022-09 – 2023-08)
Managed workflows and customer cases using internal tools with focus on quality and efficiency.
- Utilised internal tools such as Case Tool and BizBuilder to manage workflows, track cases, and ensure timely resolution of customer issues.
- Maintained high accuracy and quality standards while handling large volumes of cases in a fast-paced environment.
- Analysed customer issues and provided effective solutions, improving overall user experience and satisfaction.
- Collaborated with cross-functional teams to escalate complex cases and ensure efficient problem resolution.
Civil Engineer Intern at THISA CS (2023-10 – 2023-12)
Analysed traffic and safety data, prepared technical drawings and audit reports for road safety improvements.
- Collected and analysed traffic volume and crash data to identify high-risk road segments and safety deficiencies.
- Utilised AutoCAD, Civil 3D to assist in preparing basic drawings, site layouts, and visual representations of proposed safety improvements.
- Participated in preparing audit reports detailing findings, compliance considerations, and recommended actions.
Facilities Operations Management at Macquarie University (2024-06 – Present)
Manage facilities operations, maintenance, and safety compliance on campus.
- Ensured adherence to Workplace Health & Safety (WHS) standards, contributing to a safe environment for students and staff.
- Carried out continuing maintenance and small-scale construction works in working environments on campus.
- Engaged with contractors, implementing stringent site safety protocols, and effectively mitigating disruptions in bustling campus zones.
- Worked closely with facilities and maintenance teams, gaining exposure to building operations and compliance processes.
