Yashwanth

Associate at Cognizant (2022-09 – 2023-08)

Managed workflows and customer cases using internal tools with focus on quality and efficiency.

• Utilised internal tools such as Case Tool and BizBuilder to manage workflows, track cases, and ensure timely resolution of customer issues.
• Maintained high accuracy and quality standards while handling large volumes of cases in a fast-paced environment.
• Analysed customer issues and provided effective solutions, improving overall user experience and satisfaction.
• Collaborated with cross-functional teams to escalate complex cases and ensure efficient problem resolution.

Civil Engineer Intern at THISA CS (2023-10 – 2023-12)

Analysed traffic and safety data, prepared technical drawings and audit reports for road safety improvements.

• Collected and analysed traffic volume and crash data to identify high-risk road segments and safety deficiencies.
• Utilised AutoCAD, Civil 3D to assist in preparing basic drawings, site layouts, and visual representations of proposed safety improvements.
• Participated in preparing audit reports detailing findings, compliance considerations, and recommended actions.

Facilities Operations Management at Macquarie University (2024-06 – Present)

Manage facilities operations, maintenance, and safety compliance on campus.

• Ensured adherence to Workplace Health & Safety (WHS) standards, contributing to a safe environment for students and staff.
• Carried out continuing maintenance and small-scale construction works in working environments on campus.
• Engaged with contractors, implementing stringent site safety protocols, and effectively mitigating disruptions in bustling campus zones.
• Worked closely with facilities and maintenance teams, gaining exposure to building operations and compliance processes.

M.Eng in Engineering Management – Macquarie University (2024-02 – 2025-11)

B.Eng in Civil Engineering – GCET (2018-03 – 2022-02)