Abdul Kaium Tito

To contribute in an organization where I can utilize my knowledge, skills and abilities to add value to that organization and explore my potential. I strongly believe that excellent performance and commitment need proper guidance and leadership.

Clients & Vendor Coordinator – USA Client's Property Management at Talent IT Centre (BPO) (2025-12 – Present)

• Involves direct verbal communication (customer service, telecalling).
• Appointment Setting and Clients & vendors management.
• Handling high-volume inquiries, complaints, and requests via phone, email, or chat.
• Identifying customer needs, providing solutions, and technical support.
• Updating, verifying, and maintaining accurate customer records in CRM systems.

Maintenance & Support Executive at ICTD School of Future - Team Creative Bangladesh - ClassTune (Collab. with ICT Division) (2022-04 – 2025-12)

• Providing technical support and training on software usage to teachers and students.
• Maintaining and updating the institution's website.
• Keeping a record of issues and faults, along with solutions, for future reference.
• Train new Support Executives.
• Performing general administrative duties such as data analyzing, filing, copying, and filling out paperwork.

Sub Assistant Engineer (Maintenance Dept.) at Chin Hung Fibers Ltd. (A subsidiary of T.K Group) (2021-07 – 2022-03)

• Inspecting machines, equipment and conducting routine maintenance.
• Adhering to all safety and performance regulations.
• Troubleshooting equipment malfunctions and keep records about machine maintenance.

B.Sc in Engineering in Mechanical Engineering – University of Creative Technology Chittagong (UCTC) (2023)

Diploma in Engineering in Mechanical Engineering – Chittagong Polytechnic Institute (2020)

Secondary School Certificate (SSC) in Science – Muslim Education Society High School (2016)