Aminul Islam Himel

Dynamic and service‑oriented hospitality professional with seven years of progressive experience in customer service, team supervision, and front‑desk operations. Proven ability to coordinate teams, handle guest relations, manage inventory, and maintain high standards of safety and hygiene. Skilled at multitasking, documentation, and Microsoft Office tools—Word, Excel, and Outlook—with adaptability to new digital systems.

In the role of Supervisor at Hotel Shuktara, I led training programs, scheduled shifts for up to 10 staff, resolved guest complaints efficiently, and supported upselling strategies to improve revenue. Recognized with an Employee of the Month award and certified in Outstanding Catering Service in 2025, I bring a track record of delivering quality and operational improvement.

Currently seeking to transition into office administration or general support roles where my organizational skills, attention to detail, and strong communication will contribute to efficient workflow and team success. Fluent in English and Bangla, with working knowledge of Hindi/Urdu, I excel in multicultural environments. Committed, adaptable, and customer-focused—able to anticipate needs, resolve issues, and support teams under pressure.

 Hospitality professional with 7 years of progressive experience at Hotel Shuktara, ascending from waiter to supervisor. Adept at team supervision, staff training, shift scheduling, and quality control in dynamic guest-service environments.

 Demonstrated strength in inventory and stock management, health & safety compliance, and coordination across departments such as kitchen and front desk.

 Proven ability in handling guest relations and complaint resolution, consistently maintaining high service standards and operational fluidity.

 Skilled in Microsoft Office tools (Word, Excel, Outlook) and adaptable to new software—database and scheduling systems—supporting documentation, reporting, and administrative tasks

 Recognized achievement records, including an Employee of the Month award and certified in Outstanding Catering Service, highlighting your commitment to service excellence and process improvement.

 Soft‑skills strength in multitasking, attention to detail, communication, problem-solving, and conflict-resolution, all essential for high-volume service environments.

 Seeking to transition into roles such as Office Administrator or General Support, offering your organizational capabilities, client-focused perspective, and leadership experience to drive team efficiency and operational effectiveness.

• Bachelor of Business Administration (BBA) – Management completed a four-year honors course affiliated with the National University at Siddheswari Degree College in 2021, earning Second Class with 72.25% in Management. This degree provided a comprehensive blend of foundational business knowledge—courses in accounting, finance, marketing, management, human resource management, and business law—as well as practical skills through internship and project work.
• Key Competencies Gained The BBA curriculum emphasized development of critical business skills such as decision-making, financial analysis, organizational behavior, leadership, business communication, and strategic planning—all essential for managerial roles in diverse sectors.
• Relevance & Career Potential In Bangladesh, a BBA equips graduates for entry-level management roles across finance, marketing, operations, HR, and entrepreneurship. It also provides a strong foundation for higher studies like MBA or professional certifications (e.g. ACCA, CIMA) As many peer professionals note, success with a BBA often hinges on performance, networking, and supplemental skills like Excel, financial modeling, or customer relations