Andrew Browne

TEFL-certified English teacher and Certified Customer Experience Professional (CCXP) with current experience working in a bilingual school in Honduras, alongside a background in customer service, retail leadership, pharmacy operations, and insurance support. Skilled in preparing learning materials, explaining concepts clearly, supporting student participation, communicating with diverse audiences, and maintaining organized, respectful learning and service environments.

Teacher - Bilingual School - Cofradía, Cortés, Honduras

(2026-09)

• Prepare and deliver classroom lessons and learning activities appropriate to students’ grade level and learning objectives.
• Develop worksheets, review questions, and other instructional materials to reinforce key concepts.
• Support student participation, classroom routines, and a respectful learning environment.
• Explain subject matter clearly, check understanding, and encourage students to ask questions and contribute to discussions.

Pharmacy Technician & Customer Service / Insurance Support - Portland, OR

(2024 - 2026)

• Supported pharmacists with prescription processing while following HIPAA privacy requirements and safety procedures.
• Handled insurance verification, coverage questions, and prior-authorization issues.
• Provided customer support for medication, billing, and insurance inquiries with accuracy and empathy.
• Maintained pharmacy inventory records and completed confidential data entry.

Shift Manager - Walgreens - Aloha, OR

(2022-06 - 2026-06)

• Coordinated daily store operations, supported staff, and maintained customer-service standards.
• Handled cash procedures, safe counts, manager overrides, and end-of-day financial paperwork.
• Supported opening and closing procedures and helped resolve customer and operational issues.

Customer Support Specialist (Contract / Seasonal) - Amazon - Remote

Periodic

• Assisted customers with order tracking, account questions, and returns using CRM and internal support systems.
• Troubleshot customer issues while following privacy policies and service-quality expectations.

Cashier - Safeway - Hillsboro, OR

(2023-01 - 2023-05)

• Processed customer transactions accurately and provided friendly service in a high-volume environment.
• Responded to customer questions and maintained accurate cash-drawer balances.

Journeyman Cashier / Apparel Specialist - Fred Meyer - Beaverton, OR

(2022-04 - 2022-12)

• Supported checkout operations and assisted customers with apparel selection and sizing.
• Maintained merchandise displays and helped keep the sales floor organized.

Lead Prep - Papa Murphy’s - Aloha, OR

(2011-09 - 2021-10)

• Led food-preparation shifts and followed food-safety, sanitation, and portion-control procedures.
• Trained new team members on preparation routines, point-of-sale systems, and standard procedures.
• Supported phone and digital orders, front-of-house workflow, and cash-register reconciliation.