Arlene Acero

Results-driven Operations Executive combining 15 years of Retail Management success with recent educational leadership as a School Director. Highly flexible and eager to embrace new challenges, with a proven ability to quickly master new industries, align cross-functional teams, and translate complex strategy into seamless execution. Excellent in Customer Service Management, advanced skills in Microsoft Excel, Words and Power point presentations.

Knowledge in POS, Epicor, Google Drive, Google Sheets, Zoom, Calendar & knowledge in Xero Bookkeeping.

School Director at AMA COMPUTER COLLEGE I NAGA CITY CAMARINES SUR PHIL (2024-01 – 2025-06)

Being head of an educational institution responsible for overseeing daily operations, managing staff, ensuring quality education, and setting the school's vision and goals. Lead both academic and administrative functions to ensure the school runs effectively and meets educational.

Bell Mobility Representative at S2S BELL MOBILITY Quantrics Enterprise INC. (2024-01 – 2024-06)

Receive and Promote Bell Mobility plans, handle customer inquiries, process transactions, and ensure a smooth transition from purchase to service activation while delivering excellent customer experience and meeting sales targets.

Administration Manager at SEETO KUI (HOLDING) LTD (2015-01 – 2023-12)

A vital role to mediate transparency between Finance and Sales Operations, overseeing various daily tasks and contributing to the store's overall success.

• Planning and Coordinating Administrative Systems, Human Resources and Team Management
• Stay updated on industry trends and identify opportunities for administrative process improvement

Human Resources Manager at WATERFRONT FOODWORLD (2011-01 – 2013-12)

• Recruitment and Onboarding set up integration program
• Provides Employee Relations and Performance Management Trainings, ensuring compliance with relevant regulations
• Compensation and Benefits, Creating and HR policies and procedures are consistently adhered
• Providing HR support and guidance to managers and employees, maintaining accurate and confidential data filling
• Identify Training Need Analysis

Retail Operations Manager at M.H. ALSHAYA LLC Boots Pharmacy (2006-01 – 2011-12)

Bridge the Sales Operations and Upper Management on daily operations, cutting edge Inventory Management and Sales Performance achievement, Gear Motivating Staff Management and Development.

• Monitor and optimize store layout and product displays to enhance customer flow and product discovery
• Develop and implement operational procedures to improve efficiency and productivity
• Prepare reports and analyze data to track performance metrics and identify areas for improvement
• Oversee store budgets and manage expenses to meet financial goals

Masters in BA in Business Administration – Ateneo de Naga University (2013-01 – 2014-12)

BS in Accountancy – PSBA (1997-01 – 1999-12)

Special Learning Package – Ateneo de Naga University (1995-01 – 1995-12)

BSBA in Management – Ateneo de Naga University (1988-01 – 1992-12)