Ashiqur Rahman Emon

To build up a successful career in challenging and competitive environment where strong sense of responsibility and commitment is required where dignity or work provides job satisfaction and the place of work provides potential avenues for learning, growing and achieving the hierarchy of the organization.

Network Support (Remote) at DIGITAL BD.NET (2023-02 – 2024-02)

• Provided networking support to clients
• Set up MikroTik routers and VPN remotely
• Solved system and connectivity issues
• Provided remote troubleshooting for LAN/WAN issues
• Configured routers and switches via remote access
• Assisted users using tools like AnyDesk / TeamViewer

IT Support Technician at IT Buzz Computer (2024-01 – 2025-09)

Responsible for providing comprehensive IT support, including hardware repair, software installation, and network maintenance. Specialized in PC troubleshooting and CCTV system management for a diverse client base.

• Expertly troubleshot and repaired PC hardware faults and successfully resolved complex software conflicts for over 100+ clients
• Led the complete installation and configuration of CCTV security systems. A major project includes setting up and maintaining the surveillance network for the Cumilla Cantonment Board
• Delivered high-quality technical support both in-person at client locations (homes/offices) and remotely, reducing downtime for clients
• Assembled custom PCs and performed critical hardware upgrades to enhance system performance
• Resolved client-side networking issues to restore internet and local network connectivity

Academic support Assistant at Bangladesh Army International University of Science and Technology (BAIUST) (2025-09 – Present)

Responsible for providing comprehensive IT support, including hardware and Network in Class Room

• Provided classroom guidance and operated technical equipment such as PCs, projectors, and sound systems
• Troubleshoot basic technical or lab-related issues

Diploma in Engineering in Computer Science & Technology – CCN POLYTECHNIC INSTITUTE COMILLA (2025)

Higher Secondary Certificate (HSC) in Humanities – Aganagar Degree College, Cumilla (2019)

Secondary School Certificate (SSC) in Humanities – Comilla Cantonment High School (2017)