CarolMay Dato

Retail Store Supervisor with expertise in sales, operations management, and team leadership to drive store performance and customer satisfaction. Proficient in coaching staff, managing inventory and financial accuracy, and resolving complex customer issues to optimize daily operations. Focused on fostering growth and enhancing business outcomes through effective leadership and strategic execution.

Retail Store Manager at Smart Communications Inc (2018-10 – Present)

• Sales & Operations: Meeting sales targets, driving new connections, managing P&L, conducting outbound selling, and handling daily operations.
• Team Leadership: Coaching, training, scheduling, and supervising staff to handle sales and difficult customer situations.
• Customer Service: Providing expert assistance, managing VIP client relationships, and resolving complex issues.
• Business Acumen: Understanding financial performance, inventory, and marketing to achieve business goals.
• Trained and guided sales associates to enhance product knowledge and customer engagement, boosting overall store sales performance and team confidence.
• Verified daily cash reconciliations and maintained transaction accuracy, reducing discrepancies and enhancing overall financial accountability in store operations.
• Monitored inventory accuracy and coordinated timely restocking to prevent stockouts, ensuring consistent product availability and enhancing customer satisfaction.

Branch Officer at Smart Communications Inc (2017-04 – 2018-10)

• Stock Management: Overseeing all physical inventory (devices, accessories, SIMs) within a specific Smart store or location.
• Inventory Control: Implementing efficient processes to track stock, prevent discrepancies, and maintain optimal levels.
• Record Keeping: Accurately logging all stock movements, receipts, and disbursements.
• Coordination: Liaising with other departments or staff for stock transfers and deliveries.
• Data Entry & Reporting: Using systems to input data, reconcile physical counts with system records, and analyze inventory data

Customer Solutions Officer at Smart Communications Inc (2012-04 – 2017-04)

• Sales & Customer Service: Deliver excellent in-store experience, addressing customer needs, offering product info, and handling sales for Smart's digital services.
• Operational Tasks: Manage transactions (cashier duties), process payments, handle complaints, and process returns/requests.
• Target Achievement: Meet sales goals through proactive customer engagement and digital solution promotion.
• Store Maintenance: Keep the store organized and merchandise updated for optimal customer engagement and sales.
• Assisted customers in navigating product options and service features, increasing engagement and facilitating smoother resolution of service-related issues
• Handled complex billing inquiries to clarify account discrepancies, improving customer satisfaction and reducing follow-up contacts.

Customer Service Assistant at Mainstream Business Inc (2010-07 – 2012-08)

• Customer Assistance: Greeting, guiding, and helping customers find products, The SM Store.
• Financial Services: Bill payments, remittances (like BDO), and currency exchange.
• Gift Services: Gift wrapping, gift cards, and gift registries.
• Personal Shopping: Online and in-store assistance for product selection and delivery.
• Handled customer returns and exchanges with attention to company policies, improving transaction accuracy and reducing processing delays.
• Facilitated seamless payment processing and issued receipts promptly, ensuring smooth customer flow and enhancing overall checkout efficiency.

Bachelor of Science in Food Service and Institutional Management – Camarines Sur Polytechnic Colleges (2006-06 – 2010-04)