Gvi Hridoy

Dynamic Inventory & Warehouse Management Professional with over 6 years of experience optimizing warehouse Operation, maximizing storage utilization, and ensuring 100% stock accuracy. Currently spearheading core operations for RETAL Logistics, Global Village International, and Alias Marketing & Distribution; strategically managing 3 central warehouses and leading a workforce of approximately 70 personnel. Demonstrated expertise in managing high-volume, multi-SKU portfolios for premium global brands across Cosmetics (Clariss, Flormar, Lakmé), Fragrances (Armaf, Lattafa, Sterling), and FMCG (Rafael Salgado, Adjavis Venture, Earth Beauty & You).

Highly proficient in automated spreadsheet frameworks for flawless batch-code tracking and variance minimization. Seeking a challenging managerial position to drive operational excellence.

Inventory Management Head at Global Village International (2023-01 – Present)

• Managing complete inventory operations across 3 warehouses.
• Leading and supervising 6 Warehouse In-Charge officers and 6 Assistant In-Charge officers.
• Overseeing approximately 70 operational employees including supervisors and warehouse staff.
• Monitoring stock movement, inventory accuracy, and warehouse efficiency.
• Preparing inventory reports, warehouse documentation, and operational analysis.
• Coordinating logistics, product distribution, and warehouse workflow management.
• Implementing inventory control systems to reduce operational errors and stock loss.
• Maintaining workforce productivity, discipline, and performance management.
• Monitored staff performance and developed improvement plans.
• Drove company growth with proactive mindset and results-oriented plans for business operations.
• Established and monitored key performance indicators KPIs for all levels of management, aligning with strategic objectives.
• Oversaw work of administrative staff supporting Reporting operations and facilitated key cross-functional collaboration.
• Analysed market trends and competitor activity to inform strategic decision-making and maintain competitive edge.
• Prepared statements detailing operational detail and key performance indicators.
• Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
• Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.

Admin Executive at Global Village International (2021-01 – 2021-12)

• Managed daily office operations, maintaining efficient workflow and meeting administrative deadlines.
• Handled daily office activities, including data entry and database auditing, maintaining smooth operations.
• Answered calls and emails efficiently, recording accurate messages and swiftly following up on enquires.
• Maintained organised and updated file systems for easy staff use.
• Handled customer inquiries and complaints with professionalism, improving customer satisfaction.
• Worked as part of administrative team, identifying and suggesting improvements to internal administration processes and systems.
• Offered high levels of administrative support to managers, ensuring smooth running of company operations.
• Organised and maintained files and databases in a confidential manner, adhering to data protection regulations.
• Monitored office supplies inventory, placing orders as necessary to avoid disruptions.
• Maintained manual and electronic filing and information systems, ensuring readily available and accurate data.
• Created employee attendance reports verifying compliance with company policy.
• Photocopied and printed documents for office team members.
• Supported HR department in processing payroll records, correcting inconsistencies in timekeeping to avoid delays in employee payments.
• Coordinated meeting rooms and agendas.
• Prepared detailed reports and presentations for management, supporting decision-making processes.
• Coordinated appointments and meetings for senior staff, optimising schedules for productivity.
• Facilitated communication between departments, enhancing teamwork and project success rates.
• Assisted in the organisation of corporate events, contributing to successful execution and positive outcomes.
• Sorted and distributed incoming mail and communications.

Direct Sales Officer (DSO) at bKash Limited (2018-01 – 2019-01)

• Achieved and exceeded sales targets through strategic customer engagement.
• Promoted financial products and mobile banking services.
• Built strong customer relationships through professional communication.
• Managed team of junior officers, providing leadership and guidance for operational efficiency.
• Prepared detailed reports for senior management, outlining operational performance and strategic recommendations.
• Responded to emergency calls for service, providing timely assistance and support to individuals in distress.
• Reviewed and updated operational procedures, ensuring alignment with current best practices and regulatory requirements.
• Prepared detailed reports on daily activities, incidents, and investigations, maintaining accurate records for legal proceedings.
• Monitored compliance with health and safety regulations, reducing workplace accidents and promoting a safe environment.
• Conducted employee evaluations and reviews to identify and recommend areas for improvement.

Customer Service Representative at Banglalink Customer Care Ltd. (2016-01 – 2018-01)

• Resolved customer complaints efficiently, ensuring high service quality.
• Achieved high customer satisfaction by promptly resolving service issues.
• Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
• Ensured customer satisfaction through clear and effective communication.
• Addressed customer service enquiries quickly and accurately.
• Assisted customers with product-related questions, feedback and complaints.
• Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
• Delivered professional customer support and issue resolution.
• Built rapport with customers through courteous and professional communications.
• Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.

Master of Social Science (MSS) in Social Science – Tejgaon College (2021-01 – 2021-12)

Bachelor of Social Work (BSW) in Social Work – National University (2018-01 – 2018-12)

Higher Secondary Certificate (HSC) in Humanities – Austagram Rotary Degree College (2016-01 – 2016-12)

Secondary School Certificate (SSC) in Business Studies – Austagram Pilot High School (2014-01 – 2014-12)