Ismam Atik Joy

Virtual assistance all over the world as well as an

Dynamic HR and Administration professional with over 10 years of experience in HR, administration, operations, recruitment, customer service and business operations. Proven ability to lead teams, streamline processes, and drive organizational success across diverse industries.

Manager – HR & Administration at Media Net (2023-08 – Present)

• Oversee all HR and administration functions across the organization
• Manage recruitment, onboarding, and employee relations
• Develop and implement HR policies and procedures

Senior Officer – HR & Admin at MIR Group (2021-01 – 2023-08)

• Managed HR operations including recruitment and staff management
• Handled administrative tasks and office coordination
• Supported senior management in policy development and compliance

HR Officer at Orient Trading & Builders Ltd (2019-11 – 2021-01)

• Handled end-to-end recruitment and onboarding processes
• Maintained employee records and HR documentation
• Assisted in performance management and employee engagement

Customer Care Supervisor at Foodpanda Bangladesh (2017-08 – 2018-10)

• Supervised customer care team and ensured service quality standards
• Resolved escalated customer issues and improved satisfaction metrics

Operations Manager at Anymotion Studio (2014-08 – 2015-02)

• Oversaw daily operational activities and administrative functions
• Managed team scheduling, resource allocation and workflow processes
• Supported HR functions including recruitment and staff coordination

Senior Telesales at TeleCampus BPO (2013-06 – 2014-07)

• Handled outbound telesales campaigns and achieved sales targets
• Mentored junior telesales staff and monitored team performance
• Maintained client databases and prepared daily sales reports

BBA in HRM Major – BRAC University (2021)

Higher Secondary Certificate – Dhaka Commerce College (2015)

Secondary School Certificate – BCIC School (2013)