Jonaed Hossain

Quality Assurance Specialist with proven experience in data review, auditing, and compliance monitoring. Skilled in prioritizing and managing multiple tasks while maintaining high accuracy standards. Strong communication, organizational, and analytical skills, with a consistent track record of identifying errors, ensuring guideline compliance, and improving overall process quality.

Audio Labeling Specialist - RWS - Freelance

(2026)

• Worked as an independent contributor on RWS's audio labeling project, annotating audio data to support AI/ML model training
• Categorized and labeled audio datasets to improve the accuracy and quality of AI/ML model outputs

Quality Control Operator - Cybertexex - Remote

(2025)

• Reviewed and processed 5,000+ system-generated data records weekly, ensuring accuracy and compliance with AML guidelines
• Reduced overall error rate by 5% through systematic identification and correction of data inaccuracies
• Verified authenticity of legal documents and cross-checked against regulatory databases to detect fraud
• Monitored datasets for anomalies and unusual patterns, flagging risks for further investigation
• Partnered with cross-functional teams to streamline workflows, improving process accuracy by 5%
• Upheld strict data confidentiality standards in compliance with internal security protocols

Assistant Team Leader - BIGO - Dhaka, Bangladesh

(2021 - 2025)

• Resolved non-conformance issues by implementing corrective action plans in collaboration with relevant departments, ensuring timely closure
• Prepared and submitted daily data analysis reports to senior management for review
• Mentored junior QA specialists and led training sessions on quality control methodologies, fostering continuous improvement

Quality Assurance Specialist - BIGO - Dhaka, Bangladesh

(2020 - 2021)

• Reevaluated content moderator decisions to identify and correct potential incorrect flags, improving moderation accuracy
• Completed a 6-month Automatic Speech Recognition (ASR) project achieving 95% transcription accuracy, including audio transcription, language identification (LID), and audits to identify policy violations
• Conducted ongoing research on current affairs and emerging trends, recommending updates to company guidelines and platform policies

Content Moderator - BIGO - Dhaka, Bangladesh

(2019 - 2020)

• Reviewed user-generated content (text, images, video, audio) against community guidelines and policy standards
• Applied consistent judgment when escalating high-severity or ambiguous cases to senior moderators or legal/trust & safety teams
• Maintained high accuracy in identifying and flagging prohibited materials, improving overall site quality
• Spotted trends and patterns in harmful or abusive content, contributing to stronger platform safety measures
• Proactively caught illegal content, including exposed sensitive data and personal information
• Took action on inappropriate content to enhance user experience and community standards
• Balanced speed with fairness across diverse content types, supporting a positive online environment

Executive MBA - Marketing - United International University (UIU) (2024)

Bachelor of Science - EEE - Power - American International University- Bangladesh (AIUB) (2018)