Md. Kamruzzaman

Motivated and responsible professional with strong communication, problem-solving, and administrative skills. Able to work in fast-paced environments and maintain service quality. Seeking an opportunity to contribute effectively in a corporate or office-based role.

Customer Service Officer (CSO) at bKash Limited (2024-05 – Present)

• Provide customer support through live chat
• Handle transaction, payment, and account-related queries
• Assist customers and ensure service quality and customer satisfaction
• Follow company guidelines and standard procedures
• Handle multiple chats in a fast-paced environment
• Support company campaigns and promote services to drive customer engagement
• Consistently achieved A & B category KPI performance and earned campaign incentives through effective service promotion

Customer Service Associate (CSA) at Genuity BPO (2023-08 – 2024-04)

• Handled customer queries through phone support (REDX courier helpline)
• Resolved delivery and service-related issues
• Coordinated with internal teams for problem resolution
• Maintained call quality and customer satisfaction
• Followed call center performance metrics
• Consistently achieved Category B KPI performance level, demonstrating reliability, service quality, and target-oriented work performance

Bachelor of Business Administration (BBA) in Marketing – Govt. Bangla College

HSC in Business Studies – Govt. Laboratory High School

SSC in Business Studies – Alim uddin high School