Md Mahmudullah Khan

Dedicated and detail-oriented Call Center Quality Control (QC) Specialist and former

Customer Support Agent with extensive experience in call monitoring, quality assurance,

agent coaching, and KPI performance tracking. Demonstrates strong leadership skills,

analytical thinking, and the ability to maintain excellent customer service standards under high-pressure operational environments. Currently pursuing a B.Sc. in Computer Science

& Engineering, leveraging technical expertise to optimize reporting and operational workflows.

Call Center Agent - Gennex

(2017-06 - 2017-11)

Call Center Agent - My Outsourcing Ltd

(2024-09 - 2025-01)

Call Center QC - My Outsourcing Ltd

(2025-02 - 2025-07)

Bachelor of Science (Bsc) - Computer Science & Eng. (CSE) - University of Scholars

Higher Secondary Certificate (HSC) - Science - Banophool Adibashi Greenheart College

Secondary School Certificate (SSC) - Science - Hazi Ali Hossain High School