Mifta Uddin Ratul

Results-driven Telesales Executive with over 2 years of experience in outbound and inbound sales, customer engagement, and closing deals. Skilled in communication, negotiation, and building strong customer relationships. Proven ability to meet and exceed sales targets while delivering excellent customer service.

Telesales Executive at Faithit (2024-08 – Present)

UK-Based Company (On Desk and Remote)

• Conduct outbound calls to potential customers in the UK market to promote products/services
• Achieved and exceeded monthly sales targets consistently
• Handled customer objections professionally and converted leads into sales
• Maintained accurate records of calls, sales, and customer information in CRM systems
• Built strong relationships with clients, increasing repeat business and customer satisfaction
• Worked in night shifts adapting to international time zones

Bachelor of Business Administration in Business Administration – Metropolitan University (2022)

Higher Secondary Certificate – Karnaphuli Govt. College (2019 – 2021)

Secondary School Certificate – PDB Secondary School, Kaptai (2011 – 2019)