Mostakim Billah Emon

Operations-focused professional with two+ years supporting high-stakes system rollouts, including SSC/HSC result processing for the Dhaka Education Board — handling production monitoring, troubleshooting, data integrity, and communication with stakeholders under tight deadlines. Comfortable managing cross-functional coordination, end-user training, and issue resolution. Now looking to bring that same operational discipline to a business analyst, operations, or client-facing role.

Assistant Developer (Operations and Deployment Focus) - IEIMS Project of Education Ministry, Dept. Of CSE, BUET - Dhaka, Bangladesh

(2024-02 - 2025-12)

• Monitored and maintained production system performance and availability.
• Played a key role in SSC and HSC 2025 result processing operations, ensuring smooth execution under high traffic.
• Deployed applications to production and handled post-deployment monitoring and issue resolution.
• Troubleshot and resolved real-time issues related to application, database, and system performance.
• Implemented and managed database backup and restoration processes to ensure data safety and recovery readiness.
• Performed database synchronization and data migration, ensuring data consistency across systems.
• Optimized complex database queries, improving system performance and response time.
• Conducted system handover and provided end-user training to Education Board officials.
• Collaborated with cross-functional teams to implement updates and system improvements.

Associate Software Engineer - Excel IT AI Ltd. - Dhaka, Bangladesh

(2023-04 - 2024-01)

• Supported day-to-day maintenance and issue resolution for live web applications, ensuring consistent uptime.
• Coordinated with team members to test, troubleshoot, and roll out application updates smoothly.
• Monitored application performance and worked on database-level optimizations to improve reliability.
• Assisted in implementing new features, gathering requirements, and validating changes before release.

Bachelor of Science (B.Sc) - Computer Science and Engineering - Daffodil International University (2018-01 - 2022-01)