Mst Sima Khatun

IT Professional with 5+ years' experience. As a technical support engineer skilled in providing timely and efficient solutions to optimizes system performance and enhance user experience. Managing support ticket systems, resolving technical issues with a high level of accuracy and customer satisfaction. The goal is to leverage my experiences to lead myself and move in future.

Technical Support Engineer at Business Automation Ltd. (2023-11 – Present)

• Providing technical support, managing support tickets, optimizing systems, resolving IT issues, supporting the e-Mutation (Land Management) System, ensuring smooth IT operations, and maintaining customer satisfaction.

Warehouse Executive at Alliance Mart.Co (2022-05 – 2023-10)

• Managed e-commerce warehouse operations, including inventory control, order processing, stock updates, product receiving and dispatching, and coordination with delivery teams for timely order fulfillment.

Office Executive at Swift (2021-01 – 2021-12)

• Managed online store operations, inventory, orders, product updates, customer service, and delivery coordination.

BSc in Computer Science and Engineering (CSE) – Rajshahi Science & Technology University

Diploma in Electronics Engineering – Rajshahi Mohila Polytechnic Institute (2018 – 2018)

SSC in Vocational – Rajshahi Technical School (2014 – 2014)