Data Analyst | ERP | business
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As an ERP Support Specialist and Data Analyst, I connect operational workflows with digital systems to enhance efficiency, visibility, and decision-making. I specialize in supporting enterprise platforms, troubleshooting system issues, training users, and analyzing business data to optimize processes. My experience spans ERP implementation, user adaptation, process enhancement, and data-driven problem solving within complex organizational environments.
Currently, I am engaged in ERP functional support and data analytics, working closely with cross-functional teams to ensure smooth system operations and continuous improvement. I handle user support, system monitoring, training, risk analysis, and preparation of management reports while contributing to ERP implementation initiatives and automation activities. My work focuses on ensuring that business processes, data flows, and system functionalities remain aligned with operational objectives.
Looking ahead, my goal is to advance as a strategic ERP and data professional, deepening expertise in business intelligence, process automation, and digital transformation. I aim to leverage analytics and modern enterprise technologies to drive smarter decision-making, operational excellence, and sustainable organizational growth.
As an Executive in ERP for 3 and a half years at Kenpark Apparel Ltd. I :
Managing all customer accounts system support.
Handle Quality Assurance of the system.
Giving system support in PLM (product life management) software.
Working as a Core team member to implement Microsoft D365.
Conduct a training session for the user on system adaptation.
Prepare and follow up on the D365 activities to improve.
Manage Customer Portals and Company ERP tasks.
Analyze data from the system to prepare a management document
Giving a user awareness session based on the ERP system update.
Organize Risk analysis and give requirements to the development team to ensure that the system is consistent with the physical production.
Provide rapid system support, finding errors, and solving issues so that production and systems can run in alignment
B.Sc. Hon’s in- BSc, Electrical & Electronics Engineering
(Year: 2020) American International-University Bangladesh
Completed, CGPA: 2.96
Higher Secondary Certificate. (Year: 2014)
Cantonment Public School & College, Chattogram Science Group, GPA: 4.60
Secondary School Certificate. (Year: 2012) Chattogram Model School & College,
Science Group, GPA: 5.00
