Sadman Zaman

I am a proficient Business Operations Coordinator with a strong focus on achieving outcomes, possessing notable expertise in media management and assuming leadership responsibilities. I have demonstrated exceptional leadership capabilities while overseeing and directing media operations in Asia and the APAC region. I have a proven track record of enhancing team performance, fostering customer loyalty, and cultivating collaborative alliances with internal and external stakeholders.

Team Leader | Operations (Promoted) at GENEX INFOSYS PLC (2025-01 – Present)

I lead operations by helping teams work better together and reach their full potential. My goal is always to make service management smoother while making sure our corporate clients and vendors are well-supported. Even in high-pressure situations, I keep a steady hand and deliver results without losing focus.

• Lead operations coordination and team leadership
• Manage and maintain strategic relations with corporate clients, vendors, and agents
• Foster productive work culture through Service Quality Assurance and Problem Solving
• Oversee Dispatch Operations with strong foundation in Data Entry and Reporting
• Drive innovation through Negotiation and Client Management

Senior Dispatcher at FOODPANDA (2023-02 – 2025-12)

My responsibilities include leading team operations, managing the dispatch of high-value orders, and performing customer verification to ensure delivery accuracy. Additionally, I provided coaching to riders to optimize their performance and improve overall service levels.

• Managed high-priority escalations for international clients across APAC region including Cambodia, Hong Kong, Malaysia, Myanmar, Pakistan, Philippines, Singapore, Taiwan, Thailand, and Japan
• Specialized in resolving complex order-related issues outside standard operating procedures
• Coordinated with specialized internal teams for issue resolution
• Maintained direct communication with vendors, riders, and customers
• Successfully improved service levels and ensured seamless delivery resolutions

Social Marketing Manager at SLOW BURN FRAYED (2021-01 – 2022-07)

Initiated and managed an online clothing brand, gaining practical experience in all marketing and business development.

• Initiated and scaled a digital apparel brand
• Managed multi-channel social media strategies
• Oversaw marketing campaigns on Facebook and LinkedIn
• Utilized WhatsApp and Telegram for direct customer relations
• Gained practical experience in business growth, digital marketing, and customer lifecycle management

Data Entry Specialist at GOLDEN HARVEST COMPANY (2022-01 – 2023-12)

I was assigned to establish Golden Harvest as a platform to learn, grow and contribute for consistently delivering international standard innovative products and services for an improved lifestyle.

• Accurately entered customer and account information into systems
• Worked with original documents ensuring correctness and organization by priority
• Worked under strict deadlines
• Improved typing speed, data analysis ability, and overall management skills

Bachelor of Business Administration (BBA) in Marketing – SHANTO-MARIAM UNIVERSITY OF CREATIVE TECHNOLOGY (2021-01 – 2025-12)

Higher Secondary Certificate – UTTARA COMMERCE COLLEGE (2018-01 – 2020-12)

Secondary School Certificate – KURMITOLA HIGH SCHOOL & COLLEGE (2007-01 – 2017-12)