IT Engineer
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Strong desire to lead an honest life with dignity.
Aspiration to build a career showing superior performance.
Highly motivated, wishing to develop a career involving human welfare.
Highly dedicated and results-oriented professional with over six years of progressive experience in customer support, technical service delivery, and client relationship management. Demonstrated expertise in handling inbound customer inquiries, resolving escalated and complex issues efficiently, and ensuring a high standard of service excellence through both remote and on-site support.
Possess strong communication, problem-solving, and coordination skills, with the ability to manage multiple responsibilities while maintaining accuracy and professionalism. Experienced in maintaining detailed documentation, preparing management reports, coordinating with cross-functional teams, and ensuring timely resolution of customer concerns.
Recognised for taking ownership of critical matters, supporting team operations, and maintaining a customer-focused approach at all times. Committed to delivering reliable, courteous, and solution-oriented service aligned with organisational standards and customer satisfaction goals.
Bachelor of Science (B.Sc.) in Computer Science & Engineering from North Western University, Khulna (2018) with a CGPA of 3.00 out of 4.00.
Higher Secondary Certificate (H.S.C.) in Science from Govt. Sundarban Adarsha College, Khulna, under Jessore Board (2013), securing a GPA of 3.90 out of 5.00.
Secondary School Certificate (S.S.C.) in Science from Dargahpur S.K.R.H Secondary School, Assasuni, Satkhira, under Jessore Board (2010), achieving a GPA of 4.50 out of 5.00.
