Md Arif

Amazon Virtual Assistant with 3+ years' experience in store management, product research, listing optimization, and sales growth strategies. Skilled in FBA & FBM inventory tracking, Buy Box optimization, advertising campaigns, and seller account health management. Adept at customer service, review management, and order processing, with a proven record of boosting visibility, conversions, and revenue.

Sr. Team Leader & Specialist at AIT Global Ltd. (2024-07 – Present)

• Managed Amazon & eBay accounts, ensuring policy compliance and high seller ratings.
• Increased Amazon store sales by optimizing listings and implementing targeted advertising campaigns.
• Managed FBA & FBM inventory, ensuring 100% stock accuracy and timely replenishment.
• Improved Buy Box win rate through pricing strategies and competitor analysis.
• Delivered fast and effective customer service, boosting positive feedback and repeat purchases.

Administrative Assistant at AIT Global Ltd. (2024-03 – 2024-06)

• Managed office supplies inventory and place orders as necessary.
• Monitored and updated Amazon inventory, ensuring 100% stock accuracy.
• Performed regular product checks to maintain listing quality and accuracy.
• Processed orders promptly, ensuring on-time fulfillment and customer satisfaction.
• Handled customer inquiries and complaints, maintaining high satisfaction ratings.
• Supported promotional campaigns that boosted sales and brand awareness.

Customer Service Executive at Daraz Bangladesh Ltd. (2023-10 – 2023-12)

• Handled customer inquiries and complaints, maintaining high satisfaction ratings.
• Supported promotional campaigns that boosted sales and brand awareness.

Bachelor of Social Science in BSS – National University

Higher Secondary Certificate in HSC – Bawany School & College