Umma Madhobi

Detail-oriented and customer-focused professional with over 3 years of experience in documentation management, client service, compliance monitoring, and administrative operations. Proven ability to maintain accurate records, handle confidential information, coordinate workflow processes, and provide excellent customer support. Seeking to contribute strong organizational, communication, and analytical skills in the banking sector.

Visa Manager at Lexus Holiday Tours & Travels (2023-01 – Present)

• Manage and verify client documentation with high accuracy.
• Ensure compliance with visa and regulatory requirements.
• Maintain confidential client records and databases.
• Coordinate application processing and workflow activities.
• Prepare reports and monitor application status.
• Provide professional customer service and client support.

Customer Consultant at Khaja Sultan Group (2022-01 – 2022-12)

• Assisted customers with inquiries and service requests.
• Maintained customer records and documentation.
• Coordinated with internal departments to resolve customer issues.
• Ensured customer satisfaction through professional communication.
• Supported daily administrative and operational activities.

Sales Representative at Anjans Fashion Industry (2021-06 – 2021-08)

• Achieved assigned sales targets through effective customer engagement.
• Built strong relationships with customers.
• Assisted in inventory monitoring and sales reporting.
• Maintained high service standards and customer satisfaction.

MBA in Human Resource Management – Southeast University (2026)

Bachelor of Business Administration (BBA) in Marketing – Eastern University

Higher Secondary Certificate (HSC) – Stamford College

Secondary School Certificate (SSC) – Dhanmondi Government Girls' High School