Content Moderation at Genex Infosys PLC (2024-11 – Present)
- Review and moderate text, images, videos, and other user-generated content according to company guidelines.
- Identify and remove content that violates policies, including offensive, harmful, or sensitive material.
- Monitor online platforms and social media channels to maintain community standard.
- Escalate complex or critical cases to senior moderators or management.
- Maintain accuracy and consistency while meeting daily moderation targets.
- Collaborate with team members and provide feedback to improve moderation processes.
- Ensure confidentiality and data protection while handling user content.
- Identify, flag, and remove inappropriate, harmful, or policy-violating content.
Operation Manger at Maltia Foundation (2023-07 – 2024-10)
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees complaint with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
Sells Executive at Holcim Cement (2020-01 – 2022-06)
- Established a long term clint relationships through consistent delivery of High-Quality products and services.
- Enhanced customer satisfactions by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
English Teacher at Noboalo Acedemy (2019-07 – 2019-12)
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Collaborate with colleagues to improve curriculum and teaching strategies.
